Business Seller Board

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

Advantages of an ebay shop?

Does an ebay shop help with item visibility ? What are the advantages of having a shop?

Resolved! Number of sales by competitor

If a competitor has a listing showing 100 items sold is it possible to see time-frame over which they were sold?

EBAY SUPPORT FOR SELLERS? NOT IN MY CASE

I recently sold an item and about 5 days after posting 2nd Class Post the buyer opened a 'not received case'.No enquiry to me , direct thro' ebay ...which I think is bad manners and not how I tend to work.I immediately wrote to him explaining that de...

Resolved! Shop showing wrong number of listings

Hi all I'm just wondering why my shop front is showing 859 items but my active lisitings are 907? Anyone got any ideas? My out of stocks are around 11 so I figured these weren't the reason. Not sure why 48 listings aren't showing in the shop Cheers R...

Royal Mail says delivered, regular customer says not !

Just had a regular customer querying their non delivery. RM tracking says "delivered". Looking closer at the tracking info it says delivered to safespace & card left with GPS co-ordinates at this customers address. So why have they left a large lette...

Call from eBay??

Just had a call on one of the mobile phones linked to the account when eBay made us add them for the OTP'sThey are not supposed to be calling them, they are supposed to be calling our landline that is on the account...She said she was from eBay and w...

VAT Restriction Despite Being Under the 85k Threshold?

Hi, Just wondering if anyone else has come across this problem? Is it some kind of error? Despite being under the threshold by 11k, eBay have still decided to restrict my account. Customer service have esculated the problem to the account team, but j...

ESTIMATED DELIVERY DATES - AGAIN

Hi, I know this subject was covered many times, but this is so out of order on so many levels, it makes sellers job difficult because of "premature" INR cases and it's puting buyers of the platform, as delivery promise is almost never kept, so what's...

C & D Royal Mail

It seems Click and Drop orders are not being imported from Ebay .

Massive ten pence reduction in eBay returns prices!

https://community.ebay.co.uk/t5/Announcements/Introducing-a-cheaper-way-to-return-items-that-weigh-less-than/ba-p/7561654 I saw the headline and thought 'finally, a large letter return price'. But no. eBay are excited to tell us that we can save ten ...

How can I get my first sale?

I sold thousands on here from 2013, became ill and got a couple bad feedbacks which killed my sales. I'm trying to get back to eBay now and really struggling to get a single sale. Appreciate any advice

eBay is dead

So looking back over my last 7 days of sales on eBay, I have the following numbers 12th - £1137.8713th - £246.9314th - £301.9415th - £331.9216th - £1016.4017th - £696.6018th - £552.38 and today big fat 0 I'm sure the lack of sales is doen to eBay hid...

Irate buyer claiming INR

Hi all,I've got a customer saying they haven't received their order despite RM scanning it as delivered.They're getting quite angry about it and normally I'd refund to keep the peace, but it's a larger than average order.I've instructed them to open ...

EBay Royal Mail tracking seriously wrong

Parcel sent Royal Mail. Apparently address was wrong and not delivered. . EBay tracking says posted back to me and I received it today.Actual Royal Mail tracking says delivered and signed for by recipient. The buyer contacted me to tell me that she h...