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Community Member
Posts: 15
Registered: ‎20-09-2011

Sort The Message System out

Can not send messages or contact buyers YET again.

Community Member
Posts: 5,975
Registered: ‎30-10-2010

Re: Sort The Message System out

in reply to simplyjoblots

No ebay staff here, sorry.......just other members like you

Community Member
Posts: 248
Registered: ‎09-08-2010

Re: Sort The Message System out

in reply to nightnursekitten

Yes - no Ebay staff on here - that's because they are all sending messages to each other about this latest lack of message service.Smiley LOL

Community Member
Posts: 257
Registered: ‎12-03-2007

Re: Sort The Message System out

in reply to simplyjoblots
My messages not working either, another glitch to add the the catalogue of glitches that I experience on here, as well as "authentication" errors when I press the "kudos" button on here - come on ebay, get is sorted!!!
Community Manager
Posts: 5,082
Registered: ‎28-03-2013

Re: Sort The Message System out

in reply to simplyjoblots

Hi everyone, 

We're currently looking into reports of issues with messages.

Thanks. 



Community Member
Posts: 376
Registered: ‎17-07-2008

Re: Sort The Message System out

in reply to simplyjoblots

Been on to CS who said they're getting a lot of calls about this.

They are "very sorry"....

 

Community Newcomer
Posts: 1
Registered: ‎29-04-2011

Re: Sort The Message System out

in reply to simplyjoblots

So, how do we contact buyers?

Community Member
Posts: 142
Registered: ‎05-09-2005

Re: Sort The Message System out

in reply to simplyjoblots

Yep, Messages NOT WORKING!

Community Member
Posts: 248
Registered: ‎09-08-2010

Re: Sort The Message System out

in reply to paul*tribesandvibes*

Just wondering if this is affecting sales too as there has been no "sold items" indicated in my particular category since 6.10am this morning. (All sellers). Anyone else seeing a similar situation?

Community Newcomer
Posts: 1
Registered: ‎22-07-2016

Re: Sort The Message System out

in reply to alan_uk@ebay.com

Hours later and STILL not working, stop looking in to theis and actually FIX it, it's costing you money too

Community Member
Posts: 187
Registered: ‎25-06-2010

Re: Sort The Message System out

in reply to lionsbooks

We have to put up with these faults because they are constantly changing things. I expect work is being done in the background and then things get broken.

 

It happens too often to be just general unfortunate problems. Ebay's attempts at progress and updates causes so many problems.

 

Maybe in the future we will have a week with no broken service or features.

Community Member
Posts: 543
Registered: ‎02-03-2013

Re: Sort The Message System out

in reply to simplyjoblots

I got a message but I can't see the message content.

When trying to reply says Email send failure.

Tried Contact member I get This message cannot be sent at this time.

 

Grrrr... eBay is there a day when there are no glitches and errors?!? Is that too much to ask???

 

 

 

Community Member
Posts: 543
Registered: ‎02-03-2013

Re: Sort The Message System out

[ Edited ]
in reply to vimage.signs.and.decals

Friday maintenance is to blame I think...

 

But still no announcement for this issue. eBay you should put something on the notice boards so people would know that there are problems with the messaging system. Or are you too big to admit any problems... Or maybe it never happened eh? It's all in our heads...

 

 

Community Member
Posts: 543
Registered: ‎02-03-2013

Re: Sort The Message System out

in reply to simplyjoblots

Does anyone have a direct link for reporting these technical errors / glitches? I am sick of the Help & Contact MAZE - going round in circles and clicking options in a hope that I will get to the Chat option eventually ?!?

Community Member
Posts: 376
Registered: ‎17-07-2008

Re: Sort The Message System out

in reply to cleaner4coaches

We're still making sales, although one has been repeated, but I can't contact the customer to establish if it's a glitch.

I circumvented ebay's poor service by emailing direct to the email address that they used for payment, they probably think I'm phishing now.

Also went into sales record and they had a number given, but that went straight to voicemail.

So all in all, an extra 15 minutes of work generated on one transaction trying to establish if they have also been the victim of an ebay glitch not confirming that their order has been placed....

 

If I wanted to work for nothing today I'd be doing my VAT return, if I wanted to work for someone else, I'd be an employee!!

Community Member
Posts: 376
Registered: ‎17-07-2008

Re: Sort The Message System out

in reply to jls_trading

No you have to run around the maze and spin the hamster wheel to generate electricity for ebay towers. It's part of their commitment to greening their business.

Community Member
Posts: 221
Registered: ‎23-08-2006

Re: Sort The Message System out

in reply to alan_uk@ebay.com

Why ebay are looking into fixing the messages - can you ask them to also fix not being able to attach photos when replying to buyers via ebay messaging????

Community Member
Posts: 100
Registered: ‎20-11-2006

Re: Sort The Message System out

in reply to simplyjoblots

LOL, so I'm not the only one.  I wanted to reply to a message I received from a buyer who told me they were very happy with the product purchased from me.  I couldn't reply so she'll think I'm being ignorant.

Community Member
Posts: 100
Registered: ‎20-11-2006

Re: Sort The Message System out

in reply to mompessons

Buy the way if it helps anyone, I was able to reply to a message on mobile but not on the desktop.  So if it's urgent you might want to try that.

 

Community Newcomer
Posts: 3
Registered: ‎27-02-2016

Re: Sort The Message System out

in reply to mompessons

Having trouble responding to messages from sellers using my laptop, wont connect at all.

Used my tablet to respond, that was a bit better.

You would think a company as big as ebay would resolve these problems quickly!!

 

Frank