Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
eBays new "most relevant first" feedback default
Hi, does anyone else think eBays new default view for feedback is entirely unfair and flawed. I had a customer purchase an item back in august last year on my main account and wrote a long paragraph in neutral feedback format claiming they did not be...
Why is percentage of buyers leaving feedback so low
last month was a very bad month for sales and as a result I was able to get any sold items sent out very quickly and improved my handling time I expected that I'd get some very positive feedback as a result but out of 35 parcels sent out some next da...
Resolved! Feedback removal
Does anyone actually get a reponse from Ebay after you contact them to request a feedback removal. Or do you have to chase them up to actually do something. I have reported a few neutral feedbacks and heard nothing ?
Resolved! Buyer cancelled claim
Hi, I haven't been a seller in eBay for a very long time (since you could leave negative feedback for buyers). My God has this taken a turn for the worse... I had a buyer complain about a damaged item. The photos were suspicious, but let's go. Buyer ...
Incoming moan - Why are buyers so quick to hit the negative button these days
Ok this is not my selling ID but I have been on Ebay for 18yrs and rarely get a negative infact recently worked out it was 12 in 18yrs (so not even 1 a year) but this month Ive had 3! One "Not impressed" - With what? (tried contacting to ask but no r...
Bad advice and negative feedback
An overseas buyer recently won an auction, then said he didn't want to pay for Global Shipping. We should either send via a cheaper method, or discount the item to cover it. He became increasing rude and abusive, so called Ebay for advice. A UK rep a...
Changes to Feedback in the Selling Experience
Introducing two new changes to feedback Over the past few months, we’ve been working to improve the feedback experience. We are making these changes in order to give potential buyers better insight into your products. We’ve started to introduce image...
A Feedback puzzle: my good FB for buyer not in All Feedback
I was checking whether I had left feedback for my last buyer. I had but it was not showing on her Feedback when I clicked the number after the username. It was visible when, on her profile, I clicked on Feedback as a Buyer. but not on All Feedback. W...
FEEDBACK
Hello everyone,I got a neutral feedback a couple of days ago. This is it ...."Haven't used them yet"I asked the buyer and ebay to considder removing it as it did not appear to be a fault of mine that the buyer has not used the item yet. I have not su...
Resolved! Negative feedback Policy leaves sellers without adequate protection
I've sold on eBay for 21 years and for the most part very much enjoy the experience with helping customers and their positive experiences of my products. However, recently I've received negative feedback without any prior communication for an item wh...
Feedback negative
I think after another comment about our recent negative feedback, I thought I'd share it. I don't expect anything done but I suppose I wanted to share how at times it's a bummer. So, we had these Levi's polo shirts in stock for around £20. An offer w...
Feedback is out of date
Depending on where you access Feedback it is either the latest comments or months out of date. When you are trying to live down a mistake and are working hard to earn good feedback it is annoying to see the new good comments that are coming in not sh...
Extortion?
A buyer has sent a message claiming an item was not as described and that the description is misleading followed by a demand for a 50% refund for his troubles or to send a different item instead. This despite sending me pics demonstrating that what h...
Images in feedback for multi-quantity listings now visible to buyers
Over the past few months, we’ve been working to improve the feedback experience for buyers on eBay. We are making these changes in order to give potential buyers better insight into your products. Starting last month, eBay sellers have been able to p...
Unfair feedback
I have one negative and 2 neutral feedbacks. The negative was left by the buyer BEFORE the item was delivered but Ebay would not remove it. The latest neutral said that the dust jacket of a book was ripped . The item condition description clearly sta...
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