on 16-10-2013 9:39 PM
You should find a Live Chat option here: http://ocsnext.ebay.co.uk/ocs/cusr?query=1456
When did eBay promise you a refund (and was this refund going to be issued by a seller or by eBay)?
Do you still have a case open - and was this with re to an item you didn't receive or one that wasn't as described?
on 16-10-2013 9:47 PM
Item (fragrance) was fake. I escalated the claim after fruitless negotiations with seller and Ebay sent their decision a day atfer that. They decided to give me a full refund and promised to do that in a few days. I didn't receive it, so I sent them bunch of emails, found live chat and operator contacted people responsible for refunds. They said that technical error has accured and they'll send the refund once again manually. After a week - still no refund. I've sent mails, no answer. It has taken something about a month, a case itself - two months. I'm losing patience, because it wasn't really a five dollar purchase...
Thank you for the link, I'll try my luck again
on 16-10-2013 10:02 PM
Just wondering: Do you have your eBay registered email added in your PP account (in case the refund was issued by eBay itself and not via the original transaction ...)?
If this is not an issue, good luck with the Live Chat.
on 17-10-2013 11:23 AM
Yes, my mail is added. I contacted Live Chat, agent said that she'll explain my problem to Resolution centre agents, but nothing has changed. No messages, no refund. Only the case seems to be closed when I'm trying to see the details - otherwise it is still shown as open in my purchase history.