Help from the Community

Complaints Department

Hi, can anyone please give me the email contact details for the complaints department as the online 'help' person would not?

Items that i sold not delivered

I have sold 10 items on my first listing, and it has been around 2 weeks since the first item was sold and dispatched. The problem is none of them have been delivered apart from one. I'm not sure whether this is an issue with the app or the postage s...

problem updating pictures

Hi everyone,I hope everyone is doing well. I have been having trouble with eBay for the past four weeks. At first, I thought the issue would be resolved in a few days or a week, but now it has been over a month and I am still having problems. The iss...

Refund request

I've opened a return resquest and have had to wait over a month for the teller to respond but he hasn't today was the last day. How do I get my refund please?

Resolved! UNABLE TO CONTACT BUYER

I listed a ghost face funko pop and had a buyer I was contacted for more information and pictures of the pop I was selling and as we were about to seal the deal someone else bought it. I then cancelled the listing. The buyer then offered to pay me pr...

M

Bid was £11 seller accepted add a message saying congratulations £11 + £9.24 vat will be applied so how much is it I actually pay because my offer was £11

Seller claims I have lied about the description of my item and wants a refund

I have recently put up an iphone 11 for sale and it was purchased a day later. The buyer then claimed that i have lied about the description and I didnt say anything about there being damage to the screen when I clearly specified that there is a crac...

Resolved! Account restricted

Hi,My eBay account has been restricted. There were two feedbacks on it and two items were sold, but it's unclear why it was restricted. Please kindly help so that my account can be reinstated.my ebay id: amsha-8993

Private seller sold faulty fold-up kayak

Seller has sold about 7 fold-up kayaks, but says he is a private seller and does not accept returns. The kayak seat broke as soon as my husband tried it out for the first time. Seller takes no responsibility and does not respond to any of my messages...

Personal email

Hi.When I've sold an item through ebay, can they see or have access to my actual email address?

Return failed. Address unknown

Hi. I ordered something that arrived damaged to the point of being unusable. I contacted the seller first and they asked me to keep it for a small discount. I declined and went to eBay for a return label and refund. The day I took it to the post offi...

EAN & MPN numbers

I want to sell an item on eBay but I do not have the EAN and MPN numbers, I have looked at similiar items for sale on eBay but they do not match. When I tried to publish my item for sale it was rejected. What do I do next?

Authenticity selling a watch and I havent received the address to send it to

I am trying to find out off ebay where to send my watch to for authenticity and cant find anything anywhere

Resolved! Telling Ebay that a return request has been resolved

My buyer asked for a return on the basis of missing parts. I have messaged him several times (through Ebay) and the matter has now been resolved to everyones satisfaction. Ebay still insist I need to sort it. How do I tell them the matter is now clos...

Two items bought

The buyer was immediately contacted by EBay asking for feedback ...as she had only just paid she said 'the goods had not arrived yet ' and then tapped the negative feedback button thinking that was for eBay not her seller me ! When they arrived four ...

Additional Invoice for Posting

A buyer bought and paid for an item but requested a faster postage after, how can I create an invoice for the extra postage please?

Resolved! Sticker

Hi All Could someone please help me out so I order a bedroom stitch name wall sticker in the txt it said to put the name so I did then I saw another box so I put can it be like this (Look on photos)so when it finely came I open it and my child's name...

Hacked

Hi How do I contact eBay? Someone has hacked my account and sold a Hoover to someone but I don't sell on eBay and there is no option to report this?

If my item sells for £147, and after fees including VAT its £128 , why do i only recieve £113.55

If my item sells for £147, and after fees including VAT its £128, why do I only recieve £113.55 ?

Bidding bug

Whenever I click on Bid Now on an item in my Watchlist I'm getting the message in red Transaction blockedThis item is not offered as a Buy it Now.Attention Buyer Bidding works OK though when I 'go into' the item and bid. Anyone else getting this?

Global Shipping tracking not updating

Hi. I sent an item on April 10th to Germany via the Global Shipping Programme. According to tracking it arrived at Amsterdam Schipol Airport on April 17th, SIX days ago, but that's the last update and now the buyer has put in a claim for a refund due...

Item ID 126432155565

Hello,re: Item ID 126432155565I recently sold this item which was my own old item but I have been charged a transaction fee. I noticed on some of my orders I am charged this fee and some are not. Please because all my items on sale are my own old ite...

Postage

HiI always use the ebay postage system and after my item was sold the price had changed , the item was no heavier or bigger than I expected, I priced the postage at what eBay estimated, now its sold the same postage option has doubled in price So I h...

Buyer wants t view an item ??

Hello. I am selling a boat trai6ler so a coulpe thousand pounds in value. How does the buyer get my details to be able to view the trailer as Ebay seller protection or what ever will not let me send him my contact number. ? infact any detrails to con...

I can’t contact the seller

I bought 2 items from seller but I did as a guest. When it came it was missing one item but I was charged for 2. Tried to contact the seller with no success. Which are my options for refund?

seller support

How can I contact seller support (a person) Thank you

Two factor to land line not working.

Hi, asking for a friend who cannot login as the two factor is not being sent to the landline. Anyone know any issues with land line via two factor? SJT369

Moved address

I sold an item, got paid and posted the item all in the same day - I messaged the buyer with a copy of the proof of postage for them to say that they have now moved. There isn't anything I can do- is there?

I got a refund, but what do I do with the faulty item

I got a refund for a faulty Item. Not sure if it was from Ebay or the seller, but what should I do with the item? I have had no return instructions and I dont wish the seller to be out of pocket. Thank you.

My previous purchases from a seller won't allow me to purchase from him again.

For three months now if I go back to a seller I have bought from and try to repeat a purchase the item I am searching disappears from the page and tells me "Thanks for your purchase" It then blocks me completely from buying that item from that seller...

Something weird going on....

Hi - last week I sold a camera to a buyer with a Chinese name living on a Scottish Island I happen to know. At the same time I received an ebay invoice to pay for goods - and yes it was the camera I had sold Is this a known scam ?

Faulty item

I received a faulty item and it was found faulty after it was installed in the car. It is the drive shaft and not easy to remove. The mechanic is asking for further fee to remove it and reinstall the old one. The seller accepts return but postage sha...

Payment

I refunded a buyer as the item didn't arrive, now the item has arrived and she wants to keep it, how does she pay for through ebay

Damaged item

Hi, I ordered a stroller and when I received it was damaged, took video and picture of the item when I was unpacking. The seller send in wrong colour and damaged and he agreed with the mistake he made and he offered me to pay reimburse which I was ha...

EBay is saying my account is in Asia

When I try to sell an item, it comes up saying that I have to contact an Asian eBay when I'm in the uk as my account was set up there, when it wasn't, it was set up here in the uk

Unable to link new nectar card

Good afternoon.Hope your all well, in short lost my nectar card , it was already linked to ebay got a new one with same details but now i cant unlink then link it to ebay as it states Your Nectar account has been temporarily disabled. We cannot show ...

Feed back

I no longer give feedback. I gave a true feedback about a seller who was very very rude and personal in his communication. What I said was 100% correct but he contacted eBay and got my post removed so if a seller can do that what is the point . It th...

Selling

I'm trying to sell my AirPods however they keep getting taken down every time I list because of 'counterfeit items' even though they are not.

Clarity on Taxidermy

Good afternoon, So I made a listing to sell a taxidermy barn owl yesterday (22/4) but the listing was removed due to "You listed an item from a species of bird that is protected by the Migratory Bird Treaty Act. We appreciate that you chose to utiliz...

Postage Payments

How can I change the payments from PayPal to taking it directly from registered bank account? I'm trying to ditch PayPal & pay directly

Bought item that doesn’t fit

Bought an item for my car which eBay said would fit but it doesn't and it would cost me the same as what I paid to return it. Any suggestions? Would be appreciated

Need Advice..

I purchased a New phone on September 2023..The phone arrived with the wrong battery..I have been in contact with the person who I purchased the phone from..They said there was the correct battery in the post..Im still waiting on the correct battery.....

I received negative feedback as i was in intensive care in hospital ( obviously unplanned)

Whilst in intensive care in hospital ( obviously not planned ) I had a sale and was clearly not in a position to post the purchase. I got negative feedback " Avoid avoid avoid " I've always had 100 percent feedback . I've appealed to eBay but they've...

Changing a business account to a personal account

I have a business ebay account but am closing down my business. Am I able to change my ebay account from a business account to a personal account or will I have to close the business account and open a new personal account?

Unable to promote any listings?

I have listed a bunch of items and there now seems to be no option to promote any listings for me? seems to have changed in the last couple of weeks, anybody know why this is?

False prosecution by Ebay

On Saturday 20/04/2024 I received a demand from Moorcroft Debt Recovery Ltd as per instructions from EBAY COMMERCE UK LTD for an 'overdue account of £520.29'.This came as a complete surprise to me as I have only ever used Ebay to buy the ocassional D...

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay restricted my account

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay resctricted my account without any specific reason. i haven't even started selling. eBay thinks my business is risk for eBay community. and on otherside i am doing business on Amaz...

Tablet to lock - returns weren't completed

Hi I purchased a Samsung tablet for my hubby. No issues with it. It WAS working fine.Now it comes up with the fact it is to be locked because the returns that were supposed to be sent, haven't been. The seller said that they could stop this but, they...

Ebay disabled my card funding (Payment method) under seller cost

So I am having an issue currently (not resolved yet) with ebay from a transaction that went off with a buyer. I kept the buyer informed of key dates and when the manufacture of the product could resolve the issue which was unrealistically longer than...

What are access tokens 😡😡😡😡?

Since putting sale on yesterday can't access anything keeps coming up about these tokens ..getting very annoyed to say the least ..if can't fix this soon will just close account

Delivered to wrong address

EBay app had an update and it changed my primary address to an old address I forgot to remove from my account and today my items got delivered there,no idea what to do I've contacted eBay customer service but they were useless

Closing a restricted Ebaysucks account

Hi folksI had my account unfarily restrcited and they are refusing to close my account. Has anyone had sucess in closing an account and if so how or do I need to take legal action againt them ? thanks in advance

only received half my order..no help from any agents...option.too return.how do i return /2 an item

How do you return an item you've only received half off?? Order was for 2 1kg blocks das...only received 1kg

Ended Items on Watchlist

Hilately I have not been able to see how much items on my watchlist have sold for? Once they have ended I used to be able to see the winning bid price, Is anybody else experiencing this problem?

Promotion Standard

Hi as a business seller was wondering what date can I start using promotion standard for my Auctions?

ebay take to much fees why .

i sell xbox 38.45 pounds Item ID: 364855609903. i have activ offer 80 procent fees off. auction Start time:Apr 22, 2024 06:28:24 PM BST !!!ebay take 5.38 !! why ??

Buyer request refund

Hi.. I have a buyer who has asked for a refund as not working.. I have asked for photo evidence to be sent of item and packaging etc but they have refused..? What can I do next?

How do I Cancel a buyers bid after buyer asked my to cancel it.

How do I cancel a bid after buyer asked me to cancel their bid?

Option to 'promote listing' has disappeared

Until a few weeks ago, if an item didn't sell and I chose to relist it, I had the option to 'promote listing'. This option has disappeared. I am a private seller. I have tried on both the app and on my computer and it's not available on either. On th...

Evri postage

Paid Evri, but no postage labels

Is it possible to speak to a human being on ebay

i have a problem that cannot be resolved on the help page

Returns

Hi therehas anyone got any advice on how to stop people misusing the returns policy. I'm so tired of people using item not as described when it's not true.

How do you report an ebay member of staff

Seems no information is given to allow you to do this

Seller not responding

Hi, I purchased 2 fitted bed sheets but they never arrived, I contacted the seller telling them they asked me to give them time while they look into the situation.It's been a few weeks since this conversation & eBay have just closed the the request.i...

Sending an invoice for reportage

Hi I sold something three months ago. The buyer never took delivery and it was eventually returned to me. The buyer has now contacted me and i am happy to resend the item if she pays for the second postage. How do i send her an invoice for the postag...

Resolved! Buyers unable to add to basket or buy my items

Having issues with over 30 buyers checking out on around 500 listings I uploaded a couple of days ago.They're all getting errors adding items to the basket or pressing buy it now. Doesn't seem to matter whether they're desktop or mobile.Unable to con...

Issue buying

I recently bought a top off here but got insufficient funds in my account till next week, what will happen, will eBay delete my account .. also couldn't message the seller to cancel

Call back

I want a call back from eBay please

Cycling Clothing

Does cycling clothing i.e jackets, jerseys, shorts etc come under the Free To Sell Clothing category ?

Item Collection not confirmed

I collected an item from a seller, but forgot to give them the collection code. The item is still "pending collection".I have contacted the seller via ebay, but they dont seem to be reading their messages.I am concerned they wont receive their paymen...

Resolved! Funds on hold

I recently sold a new iPhone for £975. I posted the item, tracking shows it as delivered, the buyer left good feedback - including photos of him holding the phone; but eBay won't release my funds (£845) until thirty days after delivery. I know this i...

Accept button not working

Have tried to accept an offer but button not working. The item is not in my sold box and is well within the time allowed for the offer! What else am I supposed to do?

return

anybody else, printed the return lable and sent iterm back only for ebay return status doesnt move to sent back . now seller has the iterm and eaby isnt responding to help out and ive paid for postage and the iterm ???????Not Sure it is safe to bbbbb...

My account

I haven't been able to sell anything for 10 years the then partner used my account and she got it banned from selling when I talked to eBay they said I needed to show them proof I couldn't cos we split up n wasn't speaking what can I do I carnt get t...

Negative, libelous feedback

Been a member since 2006, seriously considering no longer selling on this platform, 100% positive feedback a buyer claims that they didn't receive an item a cheap £12.50 item with free shipping, I immediately refund everything, weeks after I sent it ...

Oral-B box of 10 Flossettes

Hi if anyone can help please thank you

Listing stuck at 1 View

Hi all Im having a issue with eBay that iv never in counted before so basically I have some items up for sale that are quite popular items that sell all the time on eBay but all my listing are barely getting any views and are all at 1 view after a we...

Problem with listening

Has anybody else been having issues trying to list items today. I keep getting a message saying unable to list but the problem is at eBay's end

Share it

An item I'm selling has just had Share It added to it rather than send offer or promote it,why?

Payment not being released after hold release date

My funds are being held past the date ebay says funds for the item has passed. Can't contact a realperson do going round and round

seller shipped out with delivering item

how do i sort this out please - a seller whos shipped out with my large wad of cash . cant even find an account to report to ebay

Feedback

Hi,is it possible to change a feedback.

Postage policy and delivery rate tables

Hello, I have been trying to setup my seller account. I want to use delivery rate tables for postage which I have setup.Now I need to apply those to a postage policy, but where I should get a dropdown with the delivery rate tables, I get nothing.Does...

Item not delivered

I ordered a vatika hair oil and it was not delivered, I sent in message to the supplier the evening of the delivery date and as at that time it was showing as despatched. The supplier told me it will be looked into. For 3 days we sent messages back a...

Don't recognise transactions

Two payments of £1 each pending on my bank account which don't relate to any purchase.

Nike Free RN Flyknit 2

I'm not getting authentic search resultsMeant to be a worldwide service,and there isn't many size uk 9 on hereNike Free RN Flyknit 2

i sold a set of books on ebay and the buyer has requested a refund stating the items are defective.

I sold a set of 18 books of the same series and the buyer wants a refund claiming the item is defective due to the print being too small to read. They were in excellent condition and the print is a standard size. I would like advice as I don't think ...

Bidding

HiI bid max £45,the item sold for £45, what did i do wrong?

E Bay Flymo Outlet Store

Does anyone know the return address for E Bay Flymo outlet Store to return a Faulty Flymo Lawnmower ?

No sales for nearly 2 months

I haven't sold a thing for almost two months. I sell old sewing machines, I've sent offers, experimented with the rip off promoted listings, still nothing. I know my postage rates are high, but I live in Ulster and to send anything across the water, ...

Miss selling sterling silver

I bought a sterling silver pendant and only wore a few times as I thought it was special. Turns out it's not sliver iirs turned green . I don't know what to do I have asked for a feedback review but have been ignored

Seller not responding

Help please or can I have the contact for eBay.

Listing an E bike - it keeps telling me that the technical details are illegal

I am trying to list an E-bike - when I have put in the details and try to list it and it comes back and tells me that the details provided are illegal and I look at the guide as suggested - and it appears as though the details provided are in line wi...

faulty item

I purchased 2 drawer knobs at £6 each back in February but all the coating and and image is starting to come off. As the returns date has gone past 30 days, the seller is Reid using to do anything. Can someone help?

Dress that didnt match description or photo

I am trying to return a dress to the seller. The seller has agreed to pay for the return postage but won't provide me with a label that I can print out. The automated system doesn't understand my problem. I just want the seller to message me with the...

Postage

Is it fair if you provide tracking and proof of posting Royal Mail does not deliver that eBay allow buyers to put negative feedback, even though you have done nothing wrong yourself,

Please could somebody explain why my listing was taken down

There are hundreds of razors listed on eBay (some the exact same as mine) but eBay decided my listing was not allowed as it is a blade! Why are other sellers able to list razors?

Escaulations

How to get in touch with the fraud department directly, at ebay?

searching refurbished products

There is a landing page on Ebay about guarenteed refurbished goods, & you search by brand. Other than that you can search by category. I would like to buy a refurbished exterior DVD player for my laptop. There doesn't seem to be a category for DVD pl...

No refund case false info

Hi, Some advice please. A seller brought a case with ebay for non refund to return deadline expired, so no refund and items are with seller.3. How is this correct anyway, seller has money for items the he has, buyer out of pocket!?(2. The items were ...

Issues with a seller, continuing after case closef

Last month I won and paid for an item at auction on Ebay. Payment was sent straight away.Three weeks later I had not recieved the item so I notified the seller, my response was along the lines of, I sent it, i have a photo of the envelope, i think yo...

SOLD items - Android platform

Is anyone having the same issue.........Cannot access sold items which causes a lot of inconvenience. Reported to Ebay last week and they claim they are dealing with it ?

Resolved! Buy it now acceptence ok after someone else has started bldding on your item

Can you accept the buy it now price after someone else has opened the bidding on your item?

Selling

I sold a fishing rod on eBay I put the postage as eBay recommended and when I took to post office the price doubled so told the seller and all he did was call me a scammer and put that on a negative feedback how do I stand with this I think it's out ...

Sell

Do not sell anything on eBay as eBay is ripping people off that no return policy is a lie because people can still return the item and eBay lats them make false reports. They do not care and rip the sellers off so if you're planning on selling anythi...

Selling Item Out of Warranty

Hi,If I'm selling an item that is new, never used, in original packaging but has been in the cupboard for years therefore the manufacturers warrany is expired.Should this be listed as New? Or New Other?Does it matter that there is no longer warranty ...

Postage

I've sold several items to a buyer in Ukraine. I've tried to send the Invoice but receive a message that I have excluded this country. I cannot see that I have excluded Ukraine or any other country to post items to. Could any one help

Postage label

Hello I have some how paid for a postage label three times, it is for the same package to the same address

Item was not sold (one bid only, then retracted) but Ebay marked it Sold and now is charging me fees

I did not sell the item (a keyboard) and therefore did not receive any proceeds from Ebay or anyone else; there was one bid but it was retracted - but Ebay has marked it 'Sold' and is now charging me fees

Postage

I have paid three separate postage labels for the same package please can you refund me back my money

BNWT clothing

With eBay now allowing us to sell used clothing for free, will we still be charged for selling a single item which is BNWT?

Rating an item for feedback

eBay has introduced a compulsory field "How would you rate this item", stars 1 to 5, before I can leave feedback for an item purchased. I would like to leave feedback for the purchase, but I am not prepared to rate a brand new item - I want to have u...

Buying an item with a false description.

I have bought a dvd set that dosn't work on my player as it is the wrong region I have sent the dvd back to the seller who is now refusing a refund because the 30 day period has expired,I was away when the item arrived,and after communication with th...

Full refund not received

I have only received part of my refund but all goods have been returned to the seller. Order no 27-11331-49590

Listinv violation?

Listing violation How do I amend listing it will not let me go to listing .

Buyer wants to return

I have a buyer that wants to return a item saying the weight is wrong but we know that the weight is correct . We posted it with Royal Mail but Royal Mail have put the wrong weight on the label I have asked the seller to put the item on scales or tak...

Hi there, I've gld like ebay to help me with

First case my parcel was delivered to another address, second case my parcel returned to the seller

Resolved! Mark as dispatched

Hi, I have recently posted an order but when I try to Mark as dispatched it won't changed to dispatched and shows in the awaiting dispatch order, I've looked through eBay for help on this but getting nowhere, does anyone know how to get the Mark as d...

How to reach Ebay Agent who promised me a refund then thwarted any Appeal

In a chat transcript Ebay agent made a promise to secure me a refund for an item wrongly described. But my case subsequently closed - by seller or by Ebay, I cannot know - with any appeal automatically thwarted by ChatBot, and no way of contacting Eb...

Resolved! Refund

Had a buyer purchase a high value game, it didn't turn up for nearly three weeks. Contacted royal mail and they said assume it lost, the buyer requested a refund which was processed successfully. The tracking has since stated it has been delivered, t...

Advice needed: How to get buyers to purchase item?

Hello! I had listed my hair dryer as 'Buy it now' for 2 months. It did not sell, so now I am auctioning it. I have tried taking new photos and reducing the price. But I need to make a profit of at least £250. Including sellers fees and shipping the t...

Reactivate account

Subject: Request for Reinstatement of Suspended eBay Seller AccountDear eBay Support Team,I hope this message finds you well. I am reaching out regarding the recent suspension of my eBay seller account. I understand that there may have been an issue ...

seller wants me to cancel my order

i have just received a rather abrupt email from a seller stating that the item is no longer available and if i want a refund i need to cancel the order. this was our first correspondence. my questions are; who should cancel the order?can i still leav...

Money back

Hi I bought a suitcase and wanted to cancel 24 hours after I ordered it as no longer needed.it was to late it had already been delivered to Argos . I picked it up sent it back with my details recorded delivery as I didn't realise they did return serv...

"The buyer is requesting that you ship to a country that you have excluded."

A buyer is requesting invoice to USA, which I had not included in my shipping destinations as I can't be ...ed listing all the shipping options for all listings. When trying to send an invoice, I get a message "The buyer is requesting that you ship t...

Resolved! Delivery

Hi, When will my order leave the international hub? Its been nearly a week and there is no update on my order since. My order number is 18-11414-26228 Thank You. Michael Herneman

Mark item as paid

Hi guys been a while since I sold on eBay, how do I mark as paid on eBay? Thanks in advance

Feedback.

Does anyone know why I haven't received any feedback from my last 30/40 purchases but keep being prompted to leave it for the seller?

Just received an empty package

I bought some antique coins from a dealer and he sent it to me second class 'signed for'. Today I received the package, but the postman didn't ring the doorbell for me to sign it and just put it through the letterbox. I was in at the time and didn't ...

Seller advised me item not in stock

I bought an item....recieved email from seller advising its not on stock...asking me to get in touch..The email is in broken English.....i have not responded to the email as im.sure the next thing they will ask for my bank details...i think they are ...

Restrictions

Hi. I currently don't have restrictions on my account. There is little I can do. I get that and have to sit it out...currently on Month 4. I had to cancel some sales and sent some parcels late. I will not do that again! However, when I review my dash...

Create a listing for multiple parts from the same Laptop - screen, case keyboard etc

I want to create a single ad that lists multiple different parts from the same laptop - so maybe, screen, case, keyboard etc - each part listed (on a dropdown ?) would have a different price but they would all be in the one ad. I cannot seem to find ...

Order Confirmation page

Hi I have sold an item but the buyer didn't pay & no longer wants to proceed.i have received an email from EBay that it's been sold to someone else but I can't find out any more info.hiw to I find the order confirmation page on eBay?

Why cant i promote my listings anymore?

When I put a new item on it doesn't give me the option to promote it, can anyone help me? Thank you

relisting items after changing from below standard to above standard

ebay wiped off 700 items off my stock as they would nt relist them . now i am above standard after 6 months i cannot access my delisted items. all i get is this.... We looked everywhere. Looks like this page is missing. If you still need help, visit ...

Buyer cant use BUY IT NOW

My expected buyer does not seem to be able to use Buy It Now and therefor cant continue with propsed sale.What is the problem, and how to solve it.

No returns label is provided from seller

I bought a black pair of shoes. When they came, they was brown. I'm wanting to return them, and the seller won't send me a returns label. What are my options.

Buyer refund

Morning, sold item as spares or repair, buyer collected in person knowing this and was going to take to be repaired....now they want a refund because the repair is too expensive, where do I stand?

Wrong statement of facts

So I bought a car part that the seller advertised as being for my car but it doesn't fit... I started the return but it was asking me to pay the postage back.. Well I don't belive I should pay for something that was wrongly advertised.

Sale to Guernsey. Advise appreciated please

Hi, I've just had a sale to Guernsey. The sale is only for £10 with free postage. I'm trying to navigate this and from what I have ascetained the postage is the same as for U.K so for a small parcel with royal mail that's £3.69 but what I'm unsure of...

Resolved! Payoneer wrong country

Trying to sell an item for the first time in a quite a few years, don't have the managed payment set up on my account so I've started that but when I get to payoneer address page, the country is set as qatar. I'm in the UK and always have been! No id...

Possible hacked account

Recently noted that I had an email saying that I had an item for which I had not completed checking out. It was for something that I had not ordered, nor would I order. It looks like my ebay account was accessed without my permission, however they we...

can't buy

Hello. I have a couple of items in the watch list that doesn't let me buy them, I get a message saying, "The seller isn't accepting bids or offers from you". I can't understand that.If you can help, would be very appreciated.Thanks.Alex.

Buy it now

I listed an item with buy it now. This shows if I look at it via revise listing. However, it is not showing on the listing for potential buyers. Button is missing.

Cancelled order

Buyer paid for an item last Friday 19th & I posted it the following day in the morning to ebay`s global shipping service in Lichfield. Signed in later thet day to enter the tracking number but the item had disappeared. Found it another way & entered ...

I've sold an item and the buyer has paid but Ebay are holding funds.

Will the funds clear when I add tracking information?I'm worried that once I send the item the seller can cancel the payment or something. When will Ebay release funds. It actually says it should have done it yesterday.

Buyer Order confirmation

Has Ebay removed the option to edit the email confrimation a customer receives once they complete payment We want to view and edit this message but cant seem to find the option >

Stop Items Relisting If They Do not Sell

HiI'm trying to stop items relisting if they do not sell. I've read that you can go into 'Review Listing' and at the bottom above 'Submit' you can change it. I've tried this and there is no option at the bottom and there is no 'Submit' button, just '...

Login in prolems!

Cannot log into my normal account. My password keeps saying having problems? So requested a temporary code on.my normal telephone number . Nothing sent. So I requested a email. Nothing sent . Spoke to customers support and day 1 they said they would ...

Description gets deleted

item's description gets deleted once it is live

What Triggers the Conterfeit Policy?

I have had a couple of items cancelled ove the last couple of weeks due to them being considered conterfeit. The items aren't conterfeit. What triggers this policy?

Account verify

Hi, i keep getting messages from Ebay regarding verifying my account. Ihave no photo government I.D.,and not getting a passport specially and would really rather not change my old paper driving licence.Ive been sent two micro deposits which ive confi...

Postage

Can anyone advise me please - I'm new to this eBay selling. I have a parcel to post but the post label is wrong and not the correct type for the size of the parcel. I wish to change it for a tracked Royal Mail type but I don't know where to look to c...

Retrieving sales for the tax year 2022/2023

HelloI have printed off my ebay orders for the period 06.04.2022 to 05.04.2023. At the top of the page it shows the number of sales (including any cancelled) plus the total amount of the sales, according to ebay. However when I go through each indivi...

eBay Messages not shown in Inbox

I'm receiving Messages from an eBay account in my private email account but they are not showing in my eBay message area.eBay - bodybuildingwarehouse <6d7a44cdb0aa7c13eb84@members.ebay.comThese messages are to do with a return I've started so look le...

Ebay problems ; No promotions ; Pictures not appearing ; Poor sales ; Poor visitor numbers

This has been happening for over a week now ; I have gone from a average of posting ten Parcels to none (zero) Went onto the Ebay Chat talked to a agent he mentioned a slight problem then let it slip with a few others to and these problems would be r...

What has happened with click and collect choice?

II want to buy something click and collect. Up to last week when you clicked on "buy" the next page gave you options, your address on file or the click and collect options. You chose what you wanted then confirmed. Now you have to fill in all your de...

How can I get ebay to get a human to look at a stolen item report?

Hi I recently purchased a laptop on here, when I got it the device was attached to a companies domain meaning I couldn't use it. I contacted the company in question, who put me in touch with thier head of IT. after providing him with the details of t...

Buying

HiRecently bid for item £45 was my max. Item sold for £45. What have I done wrong? So as not to repeat.

selling

hi anybody know why my selling advert does not change to RED during the last 24 hours ??

Won an item that I did not bid on

I have just received an email from eBay requesting payment on an item that I did not bid on. It is a dress that its not my size and at the time that I was supposed to have placed the bid I was eating out in a restaurant. I did place a bid on a simila...

appealing against a refund

I am a seller .I have been trying to start an appeal against a dcecision ebay took to refund a customer.The website is something of a nightmare .I follow the instructions then hit a brick wall and cannot proceed. I try the bot message assistant who p...

How to preview an old order?

I'm trying to search an old order without going through all of my buying. Every time I try and search, the site takes me away from my orders and planks me back on the ebay buying site. Is there any way to search my old orders? Thanks

cancel order

Just did a sale and one day after apear the sale canceled and the refund done without i did nothing.Usually the buyeer ask to cancel the item and the seller do it.On this case the cancelation and refund was done by who? and how?

Verify details

Can't verify my personal details. Keeps saying error when i ask for code

Refound

How to refound when i havent got the money yet?

Resolved! Customer support, My ebay, buying,item not received.

What can be done if you don't agree with Ebay decision?

Nectar Unlinked

For some reason my nectar was card unlinked from my eBay account without my knowledge. I've made numerous purchases since and I would like the points missed to be added. I've only recently noticed this. It happened sometime after 13 March. How can th...

item not recived

hi not happy as no refund for item i did not recive that day i had one delivery the printer cartrages not the a 4 paper will not be useing u again thanks u have showen no proff that paper was deliverd could have been other item

Suspected Counterfeit Pandora Jewelry

Should have known my bargain was too good to be true. Purchased 2 Disney murano charms from a seller on eBay- not only do neither of them glow in the dark like they're meant to, but the Princess Anna charm is orangey red when it should be a pink colo...

Incorrect collection in person address showing in my account

When someone purchases something from me they see a wrong collection address for me.The reason being that only part of my full address shows

Same value bid from two different people - how is successful purchaser decided?

Hi All. Two individuals put in a bid for an item in the last few seconds of an auction. Both bids were of the same value. I did one and another's bid was an automatic of the same value. However, even though mine was first I have been deemed as having...

Refund a buyer for transaction over 4 months old.

Hello I need to refund a transaction to a buyer in Brazil who bought a CD in December 2023. Over 4 months ago. The item was refused by Customs in Brazil twice and has been returned to myself. I will not be posting it again. I will re-list and sell to...

Parcelforce overcharged me - I'm the seller

When listing an item for sale, I've selected option to ship with Parcelforce for £8. But once the buyer paid and I had to payvfor the postage, ebay charged me £20.22. How do I ask ebay to compensate me for the difference in postage cost? It isn't my ...

Why are photo smaller these days with no zoom facilities

Why are photos smaller these days with no zoom facilities

Community

My account was opened in 2009 in ukFast forward 2016 I moved to Belgium and I did contact Hmrc about my move so my insurance number is dormant and also tax return no more forms Now that I am in Belgium last few years I am selling goods. Do I get chas...

Authenticity check

Hi, when i send the trainers i sold to the authenticity centre do they have the forwarding address of the buyer to then send on?

All "unsold" listings disappeared

I was away for a couple of months, and so I had ended all my listings, with the intention of re-posting them at a later stage. When logging in eBay today, I found out that all my old listings have completely vanished from the "unsold" section.Anyone ...

Unable to sign in to e bay

Paid for order 20-11392-62065 but it failed to arrive It was to arrive on 8th AprilWILL NEVER USE E BAY AGAIN

In post locker

Hi i need to send a parcel via in post locker how do i do this. I originally selected royal mail

How do i report a person for abuse & abusive language

i have had a person who wanted to buy something for a cheaper price than I wanted to sell . They were very rude

Bid timing altered

Has anyone else suffered from the time u bid being altered it happened to me this morning I won the item and the then when I went back the time I had placed the bid had been changed

Incorrect payment and refund

I have just offered an item that was listed at £60+£3.45P&P for £45+£3.45P&P. Unfortunately the purchaser has paid me £60+£3.45P&P and would of course like a refund of £15. What would be the best method to refund the overpayment given that eBay have ...

App issue

Hi, is anyone else having issues with the 'sold' tab, it is showing java error and not showing the buyers details?

70% off - does it apply to relistings as well

When I get an offer from ebay for 70% off selling fees, will this still apply to an item I relist during the period of the offer. Or will it only apply to new sales that I list?

Promoted listings

our promoted listings have become unavailable to use. We are unsure as to why. We are assuming it's some recent inactivity with listing etc as we were in the process of moving. Is this why? Or something else. Any help/advice would be great

item seized by customs no warning by EBay that it is a restrictive item

A meerschaum pipe I sold has now been seized by customs. I will not get my item back but the seller will be refunded. There were no words under restrictive items to say that meerschaum pipes are a restricted product. Why did Ebay not warn me before s...

Delivered to the wrong address

I choose eBay over Amazon due to their awful delivery workers! I ordered this and it says Amazon delivered it at 11.30 nothing has been delivered and I can't do anything cos eBay say it might still come...awful

Changing the collection for postage and adding postage fee. How to do it ?

The buyer has bought the item with collection. Later he asked me to post it for him with another item. How to change collection status for delivery option after the item has been sold to buyer already? And how to add the fee to delivery service?

Fed up with looking at an item and seeing "Doesn't post to Isle of Wight".

As Subject, but why? Even on the smallest item, the buyer "Doesn't post to Isle of Wight". The postage is exactly the same as if they sent it to Nottingham, Cornwall or Southampton. The Isle of Wight should not be lumped in with other offshore island...

"Item not received" Seller Resolution

Hi there, A buyer opened a case a few days ago due to an item not arriving. I followed up with Evri and it had been delayed at their end. The tracking then confirmed it had arrived, as did the buyer in a message. I am wondering why the case is still ...

buying a kids bike from a no feedback seller

Seen a kids bike at a slightly cheaper rate at auction ,seller has no feedback but a member since 2010.I have sent asking if I can view th bike before auction finishes in a few hours .If they respond ,I feel safer seeing the bike just before auction ...

Resolved! Refund

A buyer has requested a refund for an item of clothing that they say does not fit. I have a no refund or returns policy and always ask the buyer to look at the pictures and show all measurements. Should I refund and who pays the postage if I refund. ...

Cherished number plate

Hi everyone, I need some advise please. I have a cherished number plate that has been valued at between £950 and £1500 by seven different specialists. I have listed it with these sellers with no luck. I thought if I reduced the price to £649 and list...

VAT threshold no longer met from last two Quarter Sale Ebay

VAT threshold no longer met from last two Quarter Sale EbayI am selling below thershold limit from last two quarter,85000 annum threshold limited means per quater turnover should be above 21250 but mine turnover is 16k and 14k from last two quarter. ...

Ebay liars

I offered three times below advertised offer, ebay then sent me invoice saying I agreed to advertised offer, they are liars, fraudulent, con artist, I have requested my account be cancelled after over 70 transactions, ebay are worse than drug supplie...

Subject: Urgent: Delivery Address Error - Items Delivered to Old Address

Dear eBay Support Team,I hope this email finds you well. I am writing to urgently address a significant issue with a recent order I placed through eBay. Unfortunately, despite having updated my delivery address, all items were mistakenly shipped to m...