Help from the Community
The place for eBay buyers and sellers to ask questions about buying and selling on eBay.
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Member To Member Support

The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on...

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Activity in Help from the Community

Purchased

I purchased a phone case about a month ago it was ment be delivered today so I checked my order and it's disappeared and now there's no other or previous purchases made ? Why I also have a screen shot of the purchase I made for around £8?

Feedback

Seller did not feedback our transaction. I sent them a message but with no response.As a buyer I paid immediately. When package received, part of the item was not dispatched.I mentioned it in a message very politely, they apologised and sent it after...

Selling list

I've had two items removed from sale due to them containing alcohol.Can any one advise me how to remove them from my selling list?

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Resolved! My sales decreased since eBay had offered the 100% no fees on listings.

Hi, is there anyone who can help for this question. Since eBay put 100% no fees or insertion fees. Before this I made around £600 sales per month and now I have only £180. If someone has suggestions how to do. All my listings are completed, I put all...

Avios points scam

I purchased avios points on eBay, minutes after purchase eBay messaged and told me that the account I purchased from had been hacked and account closed down. I have been scammed but cannot even message ebay to let them know this as eBay now saying pu...

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Item views

Interested to if anyone knows why an items 'view' figures change from day to day on the app? Obviously it goes up each time someone views however yesterday it was 301, today 280! This started when the total reached around 290 last week and has gone u...

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No filters

I have tried to access the filters on Ebay for the last few days with no luck.Where have they gone? It's as bad as Amazon now.Extremely frustrating.Thank goodness for Vinted.

Postage advice please!

Please help and forgive me for being stupid!!I want to sell a pair of Fly boots in fab condition with the original box.The box makes them slightly bigger than a medium parcel 45.5cm wide.I want to post Royal Mail track 48 as they are the only company...

Selling

Hi I've had an eBay account for a number of years,and used to sell as well as buy items.But had so many bad experiences over the years decided to just buy.However thought I'd try and start to sell again and have sold an item but seller has zero feedb...

Non payer

Hi Somebody bid and won my car . He didn't make contact . His just a messed. Can I get my listing fees back .I have since cancelled the sale bcz I sold my car elsewhere Thx Richard

Voided postage label

I paid for a postage label on 17/3/24 but had to void it as my printer wasnt working. I still havent received a refund. Contact Royal Mail but they said that I need to contact ebay for the refund. Cant find anywhere to do this. Can anyone help? Thnak...

Buy It Now Price Different From Displayed Price

Hi... I'm currently selling 2 GPUs. When I set the two items up, I put the following Buy It Now Prices. Nvidia 4080 FE for £1,199.00 yet when I look at the listing it shows £1,438.80 (free P&P) Nvidia 4090 for £1,899.oo yet the listing shows £2,278.8...

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trying to list an item

Is it the new format every time I try to list somthing on buy it now, when i select list it wont allow the buy now price it shows a red message at top of listing, when you go back to listing price is gone, i cant beleave i am doing any thing wrong, i...

Phone number

As anyone got a phone number to talk to a person who works at eBay please. As trying to get help, just sends you round snd round in circles. With my priblemtjanks

advice

I sold an item and despatched it at the begining of January 2024. Today 28th March i received an email via ebay saying the buyer has not received the goods. Due to the length of time i no longer have the postage proof. Am i right in thinking the buye...

Still waiting for the refund.

I purchased a dress and paid via paypal. As it didn't look right I returned it immediatly. That was 2 weeks ago. As I did not receive the refund I went into paypal to check how to solve this. I was aked to go throgh eBay, However when I went unto eBa...

Order did not receive. And seller ignoring.

After I paid, I ordered the item. Something went wrong the 2nd day my email they suspended permanently. I don't know what is that allegations are. Scams or whatever. Item did not receive, and the seller kept ignoring and said he has nothing to do wit...

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Bought dmart tv jvc brand

I bought this smart tv jvc 40inch I received it on time there is no issue about the only problem I have it was when I made purchase the tv cost 169 pound but it an deduction offer on it I did aplied the coupon but when I made a payment it was deducte...

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2 different ebay accounts

Having had trouble with my ebay account on my Android phone I uninstalled the app and then re-installed it.I think I have made things worse as I now have 2 diffeent accounts with different user names. How do I link them? HELP!!!

Changes to search facilities

Options on search in Motors, Motorcycles, Cars, Classic cars have changed for the worse over the last few days, unable to even opt for the most basic parameters such as nearest first or put a price limit on the vehicles, this is beyond a joke when ca...

Insertion fee

Добрый день. Когда я хочу разместить объявление, я получаю некоторую плату за размещение. Я хочу знать, что это такое, с чем это связано, какой предел.

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Global shipping

I've sold an item through global shipping program, uk to USA. First time I've done this and I've received no global shipping address from ebay even though I've opted in. Any ideashow I find the address please

Check out discounts

I purchased an item with a discount code to be redeemed at checkout. When I went through check out I ended up paying the full amount. I contacted the seller straight away and he responded immediately and said it was a eBay thing. I don't fund my PayP...

Royal Mail collection page not working

The page where you book a collection isn't allowing you to book any collections on Royal Mail I have been trying for over an hour and it is showing the error message that no collections can be booked. Just so you are all aware - No idea when it will ...

Resolved! £50 Item failed after 4 months

Hey Folks, Bought "2X Genuine P108 18V 6.0Ah Li-Ion Battery for Ryobi RB18L50 Battery ONE+ RB18L40"". When they arrived, as expected sadly based on the price, these where not Genuine. After sending a few messages to the seller and trying to leave a o...

despatched icon

I keep pressing the " Marked as dspatched " icon - nothing changes.Received feedback and all completed.Does this affect yor selling standards if not marked as despatched ?

Returns and refunds

I sold a dress and the buyer sent me a request for a refund, saying it's not as described because ' it's out of shape as it has been on the coat hanger for too long'.I replied that it was indeed on a coat hanger but what does it matter- she can wash ...

Below standard problem

Hi, any suggestions please Last August I had a computer problem which listed books which I did not have and they were ordered on ebay without me realising this, me in my nievaty canceled the orders as out of stock I have been below standard ever sinc...

Seller below standand

I have just received an email from ebay saying my selling performance is below standard. Excuse me????? I'm not a sales agent for ebay. Absolutely disgusted. Ebay has now become a horrible place to sell. The fees are too high. There are too many rule...

Global Shipping Programme

Hi I have just sold an item via GSP, I purchased a postage label via ebay but stupidly it was for the incorrect weight. This label is now voided. I purchased another label for the correct weight. But there are now two tracking numbers for my one item...

reduced sales

Showing results for I have had my items reduced to sell from over 2000 to 680 because of items from Royal Mail and my name and address on the back not received. I find now with eBay 4 out 5 items have not been received. I now refuse to pay back so eB...

Help

Hi guys I bought a car paid and collected it . Now the buyer has cancelled the Sale to avoid paying the fees. Obviously I do t want this to go against my account as a non payment how do I inform eBay about this I really do need a call back, thanks

Buyer requesting refund after 30 days

I have just received a refund request today from a buyer . The item was delivered on dec 31 and hes now claiming its broken having just opened it (new tap) its just outside the 30 day window so am i within my rights refusing. Personally I always insp...

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Wrong claims of items not received

Hi Looking for the help with wrong claims of items not received and warning below, We wanted to send you a final reminder that you’ll need to make improvements to your seller performance in the United Kingdom by 20 April to prevent further action bei...

Buyer paid postage as agreed. But I had to buy a label to post the item. How do I get a refund?

Buyer paid postage as agreed. But I had to buy a label to post the item. I have only been paid out by eBay for the sale of the item and not refunded for the post label I had to buy in order to post the item. Why did that happen and how do I get a ref...

Difficulties relisting an item

Hello there, I want to relist an item again. When I press the automatic relist button, nothing happens. I'm doing this via my phone, but on the full web version of EBay not the app. Any advice please? Many thanks, Jackie

Cannot register as a business seller.

I have started to set up an account as a business seller. My mobile phone number is showing as verified on my account details but I am still going through the set up process. When I add my seller account details it says text or call to verify the pho...

Item verification when selling

I recently listed an item for sale , eBay automatically added item verification o contacted eBay help and support to advise them although I believe item to be genuine it was gifted to me some time ago so I can't 100% gaurantee this , a buyer has now ...

Resolved! Motorcyle Viewing Options

Hi Ebay, I have been an ebay member for many years.Please return all the motorcyle viewing options that has been recently takes away, for example, newest listed, ending soonest, lowest price, highest price, completed listings etc etc, you get the mes...

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Account at risk

Got a message to say my account is at risk as it's fallen below the eBay standard. I posted an item 1 day after I as supposed to as I was on holiday and got negative feedback. I've sold around 1000 items and get this message. What should I do?

Increased price after offer

Item was on aution with a starting price of £275 plus £11.35 for postage although they said they'd prefer collection. I offered less twice but was declined so I asked if they allow me to buy it now if I paid full price. When I said I'd need it posted...

Collection

I made a sale and the buyer decided to collect the item, he collected it yesterday but the item still shows I have to ship it. What should I do?thanks!

New ebay format or layout

Has anyone any issues with using the advanced search option in the category - cars, motorcycles and vehicles? I used to be able to search for vehicles being sold under auction or best offer format, combined with that, what was nearest to my postcode ...

BUYER SAYING NOT RECEIVED GENUINE ARTICLE

JUST SOLD GENUINE RAYBAN SUNGLASSES WITH LOGO ON LENS. BUYER RECEIVED 12 HOURS AGO AND SAYING THEY DON'T HAVE THE LOGO. SUSPICIOUS. SENT A PICTURE BUT OF COURSE CAN BE PHOTOSHOPPED. IT IS IMPOSSIBLE FOR THE LOGO TO DISAPPEAR. WHAT SHOULD I DO. GUESS ...

Faulty charging

Hi, bought a new phone on eBay last year in August and now, 7 months later the charging is funny, it takes all night on the charger to reach maybe 40,50% battery.I have messaged the seller but no reply.What can I do now?Thank you.

Android phone

When I log in to my ebay account on my Android phone, as soon as I click on "Selling" it takes me to the List an Item page and I can't leave that page. Also, when I go on to my Watchlist or Purchases it says there is nothing to show despite the full ...

Closing a Request and Opening a Return

An item I ordered did not arrive on the date advertised so I opened a request to get a refund. The item arrived a few days later, as it was too late I wish to return it for refund.My question is, if I close the 'request' will I still be able start a ...

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Collection Click and Collect Code - Evri

Hello Community Users I have ordered an item from a seller last week via Evri and on the site it advises it has been delivered. I am new to Evri and yet it advises parcel is delivered at a Evri locker, I can see the parcel on delivery image site howe...

Ebay garage said fits but doesn't

Hi where do I stand with an item I bought which eBay says fits my car but doesn't, I know it's not the sellers fault as eBay said it fits, but on sellers listing it says buyer pays return postage, so not my fault and not sellers fault, so what is the...

filtering

why does filtering no longer work?I want to filter specific years when searching for vehicles but when I select "see all" in order to choose specific years it wont allow me.It appears from reading other peoples complaints that this is an ongoing issu...

Mssing filters

Im gonna surfing on "Cars and motorcycles" section but is became totally usless without "Filters" .What happend?Why its been removed?

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