Your February 2024 Seller Update
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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on...
14067 PostsCome by and ask your questions during the Weekly Chat. Open every Wednesday from 2pm to 3pm!
93 PostsI won an auction and the seller has not dispatched the item. Have had no response to messagesasking for a tracking no or if/when it will be sent. They sent a message saying sorry for delay as away at the weekend and would be posted yesterday. When no...
I bought gum from eBay, but Seller they did too much delay and I'm already left from the country. No one is in current house Tell him to refund my money back they did so many dealer the working day was 10 day but it took more than 10 days around 20 d...
Hi, do you know why as a seller with free shipping items, on the transaction page I get charged again for shipping? Basically I'm paying shipping fees twice Thanks
Why are sellers allowed to take a week to dispatch items eBay needs to crack down on these sellers as that's far to long
I've sent an item directly to the buyer not realising it needed to be sent to an authenticator and the only time I noticed was when I added the tracking number. What happens now regarding funds when the buyer receives my item as it states funds will ...
Feedback positive but page will not move from pictures so can't leave feedback
I have 2 items to send to US via Global shipping (GSP) to the same recipient but there is only one Ref No. Do I package the seperatly and label each one with the reference and send them seperatly or do I put them in another jiffy and send them togeth...
How do I get a refund on postage paid as have had to pay for a new delivery option when went to the post office - require cancellation of tracked 48 option and refund - thanks
It looks like I cannot reply to a post regarding 'completed listings'I use this feature to monitor the no brainers that have been copying my items since 2001.Chinese and Indians are as bad as the 'spiv' down the road.E-bay.....why do you keep moving ...
I was selling used bretling, my listing has just been taken down bidding stopped, I was told it is a fake or replica, but this is not the case it is a genuine timepiece, what can I do about this
is it normal for tsb bank to ask for code to be sent when making an offer
Hi how do I switch to a sellers account I've looked at the info about going to account type but that option isn't there in my menu is it because I'm on my mobile and not the desk top site via a pc ?
why have I been charged when it clearly says free
Hi, after some help please.I sold an item last week and posted with royal mail tracking.I can see that the item was delivered on Monday to the correct address and has the co-ordinates on the map matching the location.I have had a message from the buy...
So listed a large item that was cash on collection or pay pal £40 start. A buyer ask for a BIN price in cash to save on fees. I said £70 but wasn't bothered about avoiding fees. No contact for 4 days the the same person bid under a different name, sa...
I've just had a message from someone about a skirt I have listed. They would like to buy it but have have asked if I can make the skirt muddy first as they 'love the look' Scammer ? Wants to then complain to Evay that sent an item in shocking conditi...
Cherged twice for insertion fee. 1 x paypal + 1 x direct from bank.
I've started a SNAD ("Significantly Not As Described") return and I have received an email from ebay that starts with the words: We’ve received your return request for ... Please print the postage label ... Where would I find this postage label?
I ordered a wardrobe which was delivered fine.But on erecting Saturday I found there were no runners tracks or any fixing to put the doors on with.I have contacted the supplier.And they are yet to come back this was Saturday.Shall I escalate my compl...
I have had quite a bit of hassle trying to get a parcel delivered to an Argos drop off point (as offered by ebay and requested by my buyer) It has been retured to the Parcelforce depot twice. I now found out today ParcelForce will NOT deliver to ANY ...
I have just received a refund request today from a buyer . The item was delivered on dec 31 and hes now claiming its broken having just opened it (new tap) its just outside the 30 day window so am i within my rights refusing. Personally I always insp...
Hello I recently brought some cards from America. At the time of purchase I was also charged £15 import fees which I paid. I have now received another invoice saying my purchase is being held at customs and I need to pay another £66 import fee which ...
I am Having the same problem as the previous poster, Clarkes Parts: Hi i have been trying to list a car forsale (uk) for about 4 days, the trouble im having is the section for choosing classified add or auction and putting your asking price is missin...
Hi,Can someone explain the ebay shipping system to me please.When I have sold an item, ebay offer me the choice of buying my postage label.This seems nice and convenient as it's a "one stop shop".So my item is urgently required and valuable and I cho...
Hello,Hopefully someone out there can help - I'm not getting a reply from ebay "contact us for help".My issue? - I have created a listing, which I'm very used to doing, yet I cannot complete/list it due to the B.I.N price I've input (into the correct...
As of yesterday, on quite a few of my saved sellers, the category list on left just isn't there anymore.I follow 3 or 4 charity sites mainly for clothing, all I can do is list by newly listed, but there is no way I am prepared to scroll thorough ever...
I just purchased a battery and was sent the wrong item so opened a return but there are 6 bottles of acid with it and the post office will not accept it for posting.
I sold an item and used royal mail to post unfortunatley did not arrive so I refunded the buyer but before I could make a claim at the post office the buyer messaged me to say it had turned up how can he now make a payment to me ?
My name is Dinusha. I am a new seller on ebay recently i have created my account and every thing was going good and perfect but suddenly ebay have set my account on hold for 1 day and I need guidance that how can i contact with bay authorities and ho...
Hi, yesterday I listed an iphone 12 promax for sale which showed as active, but when searching for the listing, it doesnt appear in any of the searches. I checked under the relevant categories for smart devices /mobile phones and communications, but ...
i had a collection last night, it was a collection only item. I marked as paid, then went into mark as despatched as I have always done and it its still there. I have tried every option to mark as picked up, despached and still it wont work. Any idea...
Ive had a 3d printed. Hand built. Sectioned copy of my ww2 sticky bomb removed from sales.I clearly stated it was 3d and hand made. Cant be converted to become dangerouse. A toy or display item only.No moving parts. Plastic. Only metal part was a las...
I have been a member both selling and buying since 2004 and today have been spoken to in a very rude and arrogant manner by a seller who sold me dog supplements that although were in date- by a week - were mouldy and unfit for my dogs to eat. After t...
I got a message from ebay saying if I downloaded the app I would get £5 off. I went to the item I wanted and it said get £5 off this item. I paid and no £5 off!There doesn't seem to be any way to contact ebay. The help pages only help what they want ...
Hi. I purchased an item on 8th Nov as a Christmas gift for a family member. Unfortunately the item wasn't the correct fitment. I agreed an exchange on 10th January with the seller/business if they had the correct item, otherwise they agreed to refund...
Does anyone know why Ebay won't let me list a 1500w e-bike even though it's description states its for off road use on private land with owners permission?? Thanks
Hi, just wonder if someone can help as I have been scammed. I bought an item in good faith with a value of over £100 but it is a fake as I was given a tracking link that showed another item being delivered today in Hong Kong from China instead of the...
I sold an apple watch on Ebay yesterday. As soon as it got sold, I got a message from someone, asking whether I would post the item. Also, told me that he recently changed his address and gave me new address. I assumed that it is the buyer, but I was...
Can we log in different eBay shops at same IP?If so, what will happen?
I was about to bid on an item last night but the auction ended suddenly with more than a minute left to go! You can imagine how annoying this was!
Buyer requested a refund as he said the item arrived damaged. I made a full refund, asked the buyer to return the item and sent the buyer a returd label but the buyer did not returned the item and he is not responding to my messages.The case is alrea...
I opened a refund case about a month ago on some items I ordered that were faulty on arrival. After opening the dispute it said the seller had 30 days to respond. Today I got a message saying that my return has been closed. There is 0 explanation pro...
I purchased a head torch in December and unfortunately it has never worked properly. I have sent regular messages on the contact seller service and seller has never replied. Ridiculous that I can't just send it back for a refund? Can't actually get h...
I have paid 160 but ordered as a guest for this item and seller is trying to say he cant refund and i have to buy again but i have proof i ordered and paid ehaust tip carbon fiber
I bought 5 packs of seeds that were not sent. I was refunded for 1 packet now it won't allow me to appeal.
Not sure if anyone can help but I'm going absolutely crazy with this one. I've reactivated selling on my account and ebay want to verify my bank account by sending some microdeposits but they simply won't send them. Basically, I've sold some items, t...
How on this dear lords earth can I block a crazy nuisance buyer from bidding on my listing ? Have been beleaguered and frustrated beyond belief by the ridiculous message etc.
An item I purchased on 8th March has not arrived. Contacted seller several times but no reply. Their site says to wait until 18th then report it. Strange thing is the seller site does not provide option to report it. I can't attach the screenshots un...
Ive had a bidder retract bids of 5 different items in less than a week using the excuse "entered wrong amount" but he retracted the bids 3 days after they were placed and never entered a corrected amount afterwards
I’ve made a sale through the global shipping program, but seller ,based in Brazil, said they can’t pay as invoice is in GBP and not US dollars. But that’s normal isn’t it? Apparently wouldn’t let them use PayPal and its asking them to pay by card. eB...
Hi there. I listed some auctions during an 80% off selling fee offer, one winning bidder, with zero feedback, immediately cancelled the order. Not the first time this has happened to me. So I sent a second chance offer to the next genuine bidder, whi...
I have a buyer wanting to return an item as defective 31 or 32 days after it was delivered. The item has been fitted and used by the buyer who is now saying it's defective. When sold it was on a no return basis as it's a used electronic item that run...
Never arrived, seller can barely speak English properly and eBay are going to force a refund. Terrible. Don't waste your time and money with this Reply from: mkmskrafts. Left within past month. How rude and disrespectful you are! The order isn't due ...
Hi ThereI have just tried to list something for sale on my E bay account which I havent used for many years. Its states that i cant list anything else this month becuase I have exceeded my limit of 1,000 listing. I havent listed anything for years. A...
Has anyone been a victim of a a seller who has sold an item that was not legally theirs? If so, did you find that eBay helped you resolve the matter?I bought some used Amazon eero routers and discovered they belonged to Giganet. Amazon and Giganet, c...
I'm trying to transfer some photo's from my mobile phone onto my selling page and when I select " get photo's from mobile" I don't get any link. I've tried 4 times but got no response from ebay. Can anybody help me, please.John
Evening I won an item in an auction and when going to pay for the item it was marked as paid and no payment methods available
It really shouldn't be possible for sellers to include a different item, eg a colour swatch, in the price range of an article for sale. It completely throws out the search by lowest price function. The price range should be for the item searched for ...
Yesterday I won an item in an auction and the auction ran its full course. After the auction the seller said he already sold the item but the auction wasn't ended early. I now need to cancel my purchase but eBay said it's too late I contacted the sel...
I've won and paid for an item now the seller is not responding at all
It seems e bay is raising its fees again a sure sign that all is not well. Why Uk has to have its fees raised is beyond me.This fee is calculated as a fixed percentage rate (0.35%) of the total amount of the sale (which includes the item price, posta...
When a listing shows how many of an item they have sold how long is that amount of time and is it specific to that item or a combination of items ?
So, I recently purchased an item for £3.49 with £4.99 postage (total £8.48) the item arrived with a large red felt tip mark down the front leg of trousers, I have requested a refund and seller said refund is £3.49 so if I return the item I will have ...
Cancelled order hours after I brought, seller said he posted already, tracking clearly states he hadn't, I wanted refund as they were wrong bulbs
Hi, sold an item and added the tracking info and checked my solds page a few days later and see the item had been delivered,now I have the buyer claiming it hasn't. How do I stand if a case is opened
Hi. A buyer has bough my car and 24 later messages to say he doesn't want it. Is there a way I can repost without getting charged thanks
Hi, I sold a fish tank light about a month ago, buyer opened a case saying its now broke. EBay sided with him and obvs refunded him £57, when I got the light back it was not the original one I'd sent, it's all wet inside, has marks on it and a few ot...
I sent a parcel to Poland via Litchfield postage hub. Yodel have delivered the item but that's where the trail goes cold. Can anyone help me please to locate the item?
I had message to say I'd won the auction. When I came to pay the payment was higher than my bid and also the postage was higher than on the listing.
Hi, just wondering if anyone can help me please. I submitted a request back in January 2024 to ask if a buyer's unfair feedback could be removed. I provided evidence to support my request. When I checked for an update I found that the the feedback wa...
Has anyone else had an issue where they wish to set an auction for an item, wishing to start low ie £0.99 in order to get attention and set a reserve price to safeguard a minimum sale value, however be met with a minimum reserve value of £50. And The...
Hi Anyone know how I change my click and collect address on ebay.Id like to think I have a modicum of intelligence but this ones got me stumped.TIA
Hi A customer messaged me and said he could not leave feedback beacuse ebay hadn't marked it as delivered. I have noticed that many of my items have not been marked as delivered, however, they have. So who marks them as delivered?
Bought a Jar Opener but it did not work. The motor was not strong enough to turn the lid. It was a large gerkin jar but never the less it was suppesed to turn the lid off. I had one previously for years and it worked a treat. It was a Cuisinaire bran...
Hi,Before I placed a bid for an item, I asked the seller if they would wait until the 2nd for payment. They were happy to do so, but eBay expect my payment to be made by the 20th.My question is this:Will it cause me any issues with eBay?I asked the s...
had to buy secound set of post lables will i be charged for both and if so i can i cancel the unused set
Just tried to post feedback for a purchase and the button to submit the feedback is no longer available. I have cleared cache, storage and reinstalled the app. I am using Android 13.
Hello Everyone! I sold something just before xmas and I received a payout email after about four days of selling it.I then sold something a couple weeks ago but have not received any email stating how much I got paid? It seems a little strange and I ...
Can anyone help suggest how to get incontact with Ebay as like everyone else, I end up in circles online with no answers or any options that suit the problem; I have received a package today (return to sender) 18th mar 24, that I returned back in Oct...
I am going to be on holiday and would like to delay the automated relisting of an item that didnt sell. How do I do that please?
Hi all, I bought a solid oak worktop from the eBay site which I later found to have been warped on receipt. Unfortunately I'd already cut it to size, so I realised that a rejection/return was out of the question. I telephoned them to see what options...
Hi i have been trying to list a car forsale (uk) for about 4 days, the trouble im having is the section for choosing classified add or auction and putting your asking price is missing? everything else works description phone number but i cant add a p...
Hi I want return this item is not same photo in picture is working if I received not working i want to return please.
HelloThe seller has agreed to a full refund but I cannot get a return label via ebay. Can anyone advise how I do this. The online assitant goes over the same unhelpful advice that doesnt work as I bought the item over 10 months ago
I today made a purchase in good faith, paid for the item, received a purchase notification and a paid notification. Not long after making the purchase the seller edited their advert and dramatically increased the asking price, no problem I thought I ...
Can anyone tell me how to bid without my details being shown. Thanks
As postage costs are going up again is there a way to change all my listoings in one go ?
Why can't I sell anything on eBay it says I need to put bank details in before I can sell but I don't want them having my bank details idont want to let them have the money for my goods and them pay me if I am paying to advertise my goods I want my m...
I had an offer on an item accepted When I tried to pay. The Item was still at full price. And still hasn't changed. I've tried to cancel item with seller but they aren't responding. Has anyone else had this problem. Tried to get ebays help, but they'...
I have tried using the resolution site, but it only lists set messages so I cannot input what the problem is as it is not listed in the set list. I have searched the Ebay site for a phone No and cannot find one to call. I have spend a couple of hours...
Hi I received an email telling me an item I brought could have been recalled or poses a safety risk what can I do other than throw the item many thanks
Hi, Ebay has requested me to upload a VAT number, I've spoke to my accountant and they've submitted a request to apply for VAT but it can take upto 40 working days to be sent your VAT number. eBay have only provided 30 days from the email or will res...
I can no longer remove saved searches from the eBay app, the options do not include 'remove search', anyone know why? Cheers.
Hi I've ordered an eBay item that has had to authenticated and noticed the address being sent to is incorrect I've contacted the seller and they told me to get in touch with eBay as it's currently being authenticated. Can this be changed and how? The...
So I purchased a new item on EBay. It doesn't work! I also bought an Allstate warranty. Contacted the seller and they say they only sell the items and that I need to contact the Allstate warranty company. Allstate warranty company tells me that becau...
Each time I try to create a listing , a error message comes up saying there is a technical issue there end , this has been trying over 2 weeks , is there a contact number a human chat service to use ??
I bought a memory card £10.99 on 16/3/24 on 18/3/24 checked my bank and two sums of £10.99 have been taken I contacted the buyer he only has one order and one payment I contacted my bank they are as baffled as me two withdrawals what do I do the sell...
Hello, a question out of interest please. How are Transaction Defect Rates calculated.I have one defect in 338 sales and that gives me a 0.3% defect rate over 1 year. It happened because the lid broke on an item I was packing, so I explained to the b...
An item I didn't put in my watch list has appeared. Have I been hacked?
Why I can't leave feedback for seller jasha_1820?
Hi can anybody please tell me why eBay will not combine shipping on Two or more items bought by the same buyer when going overseas using the Global shipping programme .... Surely it makes sense to save all the confusion and hassle to get around this ...
Hi. How to open case with eBay. I need VAT invoice from Packlink but I can not connect my eBay account with packlink. Last time I contacted eBay few years ago and it was possible to open cases but I try to find now and there is nothing like that. The...
I ordered an item from a seller, which didnt arrive in the alloted time. So, I opened a dispute. The item arrived today (four days late) and now I have it, it turns out to be faulty. I am unable to request a return as there is an open "non-delivery" ...
Hi,I purchased some Ariel capsules, and the seller sent a sim card instead. When i queried it, he said it was a gift as unable to fulfill my order.Problem is I cant request a refund via Ebay as it states my order was delivered !!!!Seller not repying ...
Hi I have received a guitar with a damaged neck and started a refund. I've contacted the seller who in first text said they'd missed it on inspection. They asked for photos which I sent but they are saying there's no enough detail ( strange that ever...
Hi, Is anybody else getting this? I am being asked to verify myself most of the time when using my ebay account its become a real pain.Is it a new eBay fraud prevention thing or can I just stop it?
I have someone in Germany ( I am in England) trying to make an offer on one of my listings. He says the system will not allow him to do it. I don't understand why not, I have sold things abroad before. Any ideas? Thank you
I need some advice from ebay I brought an exercise bike on 9jan it had 2 right arms but a right and left pedals the left pedal kept falling off I contacted the seller who sent me 2 more pedals the pedals are still falling off the thread has become wo...
I recently accepted an offer for an item I was selling. After 5 days now the buyer still hasn't paid and is not replying to messages. When I cancel and it automatically relists will I lose the 70% off offer due to this time waster.?
I am preparing the sale of an item. I have opted to have my item available internationally via the Global Shipping Program but this option is not displayed on preview sheet. Is there some reason for this?How can I ensure that GSP will be available to...
Morning All, I am finding it impossible to contact ebay directly, the auto chat is useless. I sent an item via gsp which has arrived damaged, I used to call ebay and tehy would refund teh buyer directly but I am being prompted to refund teh buyer mys...
Hi I bought and item and canceled it back but the problem is they said they will send my refund in still I haven't received my refund.
I would like to buy a cutlery set, I only have a debit card, not a credit card, how can I prove my age in order to purchase this item.
The buyer is asking for my mobile number and email for tracking. Is this right. Thanks
I was trying to win a set of two WW1 medals that belonged to a relative. I had hoped to be in when the auction ended, but M25 closure ruined that plan. I contacted the seller to see if they would reach out to the successful buyer, but due to GDPR reg...
Hi, I have purchased the volin recently, the out package was totally fine, but voilin inside the 3 layers package was broken. Now I need to return the item. Could I get full refund, the original price including postage? How about the fee I am posting...
I have had a listing removed by Ebay claiming the item was counterfit, how do I appeal against it
Isn't it about time something was done about zero feedback bidders placing last second bids and not paying?Personally I sell on eBay as I need the money, so when I have to wait 4 days to report a non payer after a week long auction, just to relist it...
My item was purchased by a Chinese member. I believe I opted for the GSP, but this delivery option did not appear when sale was concluded. With buyers agreement, I cancelled the sale and am re-listing. But I need to know that GSP can apply. The item ...
Hi a buyer has just informed the item I sent was damaged when they opened the box. The box was factory sealed by manufacturer and they have admitted the box showed no signed of dents or damage. where do I stand in this situation. They have been in po...
Why hasn't eBay got a phone number box when setting up a second car sale , the first car I advertised was fine ( ish AI is ruining it) I was hoping to fix the problem when I placed the add using revise add , this isn't available still but I'm charged...
keep getting error messages like this on my ebay can someone please help?
Hey all, I signed up and started selling with an offer for 80% reduction sale in fees but still got charged the full 12-13% on my item. Any ideas Thanks
I purchased a Dior J'dore 100ml back in December and found out recently that it is a counterfeit. I purchased it as a Christmas present for my wife. She has not opened it immediately as her existing J'dore bottle had a fair bit left until recently. T...
Evri used to courier my sold item at a cost of 5.46 but this has been deducted twice from my sale, why? Can anyone explain as I am a new user of ebay. Thanks.
hi . i have an issue on another item but the website does not allow to complete the refund request. i already contacted seller via mail . can you open the refund request please?
It's about time the eBay app updated for combining multiple purchases & the seller being able to send an invoice
Не проходят платежи за покупки, наложены какое-то ограничение, как это решить? Payments for purchases do not go through, some kind of restriction has been imposed, how to solve it?
Need to find the item i purchased on here 3 years ago and the seller of the item i bought. Because the storage firm have changed my item although it looks the same but it is not and the plaque is missing on there and there is also damage too.
Does anyone know what the percentage of the reserve price is taken as the selling fee?thanks
Bought online postage with RM Tracked 48 and it was sent to me via email as a normal 2nd class large envelope ticket. As usual appalling customer service. No human being is available apparently and their numpty AI repsonses reveal their coproprate in...
Kan inte skicka iväg en fråga till en säljare. Går inte att få iväg meddelandet och ingen som kan säga hur jag gör?
Hello, I am selling an iPad Pro through eBay at the moment. A buyer sent a request for the full amount, which seeems quite odd. The buyer has has the account since 2003 and has 100% feedback with 53 on there. Should I accept the offer? TIA!
I have a genuine mulberry bag that eBay say is not genuine and removed it how do I get them to take another look at this
Trying to refund a buyer but as its first time I've sold something funds are on hold. I've tried several times but it says I need a method of payment? EBay has the funds what's the issue?
I have no idea where to post this. And this is probably the wrong thread anyway so I would encourage any admin to move this to the appropiate thread if there is one. There is a Zendesk subdomain with EBAY in the name (ebay.zendesk.com) I have no idea...
I sold a 25 year old beer tap on ebay , I had no purchase receipt as I was given it for free by local pub, the buyer was happy but PayPal witheld payment and accused me of selling stolen goods, then refused to pay until I proved otherwise, it took me...
Anybody else have this issue? My postage that I'd buy from packlink and evri used to print in order of sale but now they seem to just come out in a random order. Makes packing and shipping take twice as long.
I have won a phone, I have asked the seller to send me a photo of the screen as it was not shown, it was advertised as new and unused, the seller told me he could not remove the cover, what if I received this with a damage screen, and he states that ...
Hi. Just had a message that someone would like to pay COD if they win the bid on one of my items. I replied no, in that it has to be paid through Ebay. They have good feedback reviews so it seems a bit funny to request this??
EBay said it would issue me with a refund on 6th March. I am still waiting for it.
Why is it impossible to get anyone to respond to a issue of a refund for postal charges when goods have arrived broken. Evri handled the postal service, but then say packlink are the agent that couriered the item. Impossible to get a response from ei...
Is there an email I can contact eBay direct. i have not sold on eBay for years and just recently made a sale. Last time I sold money got paid into PayPal account. ebay have sent me a message saying they have sent my payment to a HSBC account ending i...
I have noticed thst often, several items in my recently viewed are items my partner has recently viewed, not me (living at same address, but have different Ebay accounts, different email addresses etc)...This is surely a massive breach of GDPR?
HiI wonder if anyone has the same problem. I was given a new laptop from my family as a birthday present. Windows 11. I have found out that Windows Excel and Word are not included I have to pay extra for them. I'm really struggling financialy so payi...
Can you sell the same item on two different eBay accounts as I have been offered the exact item but on two different eBay sellers
I bought an item for $50 but eBay have charged me $60 plus postage. Why the $10 increase?
In one of EBay's most recent improvements, not comunicated, Packlink for EBay now in the last few weeks only: 1. Take 30+ Days from registration of their courier losing parcel 2. Refuse to take many beauty items sold as "prohibited" so they should no...
Hello, can anyone tell me how the Royal Mail collection works please? I've got my tracking number but do eBay notify Royal Mail or have I got to book this myself? thankyou
I cannot find what I need to know using the eBay help section. I have an item that I want to sell by auction. I want at least £1000 for it and £1400 for a buy-it-now sale. Is the fact that I set the starting bid at £1000 effectively the same as setti...
Im wondering if anyone else is having issues with suspensions / payment holds, Policy violations but no reasons given by ebay. I've had a run of issues on my ebay account lately - i have been selling for 22 years and seems ever other month there's an...
Hi all, I bought one pair of motorcycle trousers, and I have been charged for two, and the seller has only received an order for one pair. What can I do? I can't seem to find an answer anywhere
How can I put on my delivery address to leave in blue bin at my home if I'm not in Thanks
How can buyer send me QR no. his purchased but I not received
iv just sold something but funds won't be available till the 28 th of march , any idea why that would be ? Thanks
I have open issue on sale item, however i have proven to the buyer that the item was delivered via tracking details. Why does ebay prevent me from having my funds whilst the buyer merely denies receipt? Surely i can have some oppertunity.to defend my...
when a buyer is coming to collect an item from me, what should I do to have a proof for this delivery?
I bought an item which I paid for straight away after 10 days it never arrived I contacted seller who said it was lost in the post! I never received any tracking information either. They offered me a refund but I said I would like another one sent to...
I sold an item in good faith nearly 3 weeks ago. Seller said they were going away 2 weeks after purchase. Now, 3 weeks later (a week after they went away) they are raising an issue with the product (marks on swimwear and damaged elastic) that really ...
Don't know how change my password I for got my old one thanks
I posted an incorrect item and the buyer agreed to return them. I sent the correct item which they have received, however two weeks later and I am still waiting for them to return the item. I agreed to refund postage once I received it. No contact re...
This has happened to me more than once. I order something, it doesn't arrive BUT it shows up as having been delivered. The vendor doesn't care about what's happened or else doesn't believe me. eBay takes the view that if it says it's been delivered t...
Hiebay automatically relisted an item with the incorrect postage cost. The buyer has paid for the item, how can I amend and is eBay liable for the difference?
HelloI am having issue with my listing it is not showing the quantity when updating this you can see from the picture?
I have had a huge clear out and want to list the clothes as a build your own bundle as people might not like my bundle selection. I've never sold like this before so I'm not sure how it works. Can someone tell me how it works? Many thanks in advance....
I always when I bought an article on Ebay, was shown how many Nectar points I earned. Lately it does not show anymore. WHY.I lost my Nectar card when I moved. Can I get a new one and link it to my Ebay account?KBZULU
Buyer has told e bay his item hasn't been delivered but tracking says it was delivered to his porch. I can't contact e bay can anyone help? Buyer isn't responding to messages
PS4 as been sent back to me I first plugged it in and it started making a terrible noise .my son looked at case left side it was loose .when we inspected it screws loose some missing very clear to see it's been tampered with what do I do
if my best offer is accepted, is it a contract with a seller that must be honoured
Why does my brand new Dyson hair dryer get delisted saying it's violates policy?
I have ordered a parcel for click and collect at a local shop. It was not sent tracked and the seller only has proof of postage. How can I get a collection barcode?I have tried asking the automated assistant in many different ways but cannot get an a...
I intended to leave positive feedback for the seller & comments were correct but I made an error when entering a negative score by mistake. How can I alter this as I don't want to adversely affect the seller when they did a great job!
ON 14/03/24 at 00.19 am i orderd a new alloy wheel , and paid by pay-pal , i then notice i had orderd the wrong wheel patten , after reading up on ebay rules on cancellations and returns , i then cancelled the order at 00.55 am only 36 mins from orde...
I am able to click on items but cannot select other pictures to view, add to watch list, choose colour or size or even add to basket. I have updated all my information and added 2 step verification but still no joy. Anyone else having this problem? T...
Anyone having issues with leaving feedback ? I'm having trouble when filled all relevant information feedback and photo it won't let me leave as the " DONE" button is missing and can't leave feedback. been like this for 2 days now. Thank you
How Do I change listings from auction to buy it now?
Can anyone help. I've always used PayPal to pay yet suddenly it says there's no link or something. When I check my payment options nothing is there it tells me I have to change location in settings to US. It then shows it but obviously everything is ...
hi .. I am using the American eBay platform & now I want to post my car on the UK platform but the U.K. platform on my listing is not letting me put a starting bid.... help. !
Hi, hope someone can help me.I sold item and buyer gave Faslane navel base as address. Paid for delivery and it was returned to me yesterday stating it was refused delivery at the navel base and returned to me. I informed the buyer yesterday and he n...
Hi hope someone can help. I have been trying to list a item on here for the last two days but once ive done the writing and added pics there is no starting bid section or classified section. This is on both my iPhone and ipad. Thanks all
HiI messaged someone selling a caravan to see if we could go and look at it and before I could send message I had to fill in a form with my name, email address, phone number and postcode then I could fill in the message part of the form. Its on ebay ...
Haven't sold a lot on ebay so this might be a dumb question. I have an unopened box of 6 Frontline flea treatment for medium sized dog which I no longer need. I wanted to check if this could be sold on ebay and from searching it looks like this is re...
I sold an item and the buyer just collected it but they didn't have the option to access a collection code. I marked the item as paid for but this still didn't resolve the issue, all they had on their mobile was the option to contact me or cancel the...
I only buy on Ebay but they have restricted my account. What do I do please.
I recived the message as below: Hi John, A previously entered bid on your item (196291572228) has been retracted or cancelled. You can view the retraction/cancellation and the reason provided by selecting the (bid history) link from the individual it...
Hi I listed the same vehicle twice by mistake and been charged twice how do I get a refund for the listing
6 days aga I had an email from TOPMAIL32 to say they cannot supply my goods and did I want a refund. When I pressed the reply button I got a message 'something went wrong. Try again later'. I have tried several times each day since, but still the sam...
I want to add free post to an existing buy now listing but cannot find this option in revisions.
Seller isn't acknowledging my questions. 1 of 3 items was defective. I'm attempting to resolve this.I would rather keep the two items that were not defective. I would like: a partial credit for the 3rd item;Or, return it for a partial refund.
Hi I sold some Nike pandas in excellent like new condition for £65. Buyer asked to be sent straight away and they were received with thanks 16/2/24. Last night I received a message saying "had trainers checked and they are fake". Negative feedback sa...
I purchased a engine support beam to work on my car, Seller's location is China, I placed a jack stand under the engine for safety and for added security incase the chain snapped. The chain did snap! The engine dropped and now my gearbox needs a new ...
Hello, I sold one item several days ago but I did not receive my money yet. I had an issue at first because I did not know that that item was sold when the customer requested an issue I understood and then I sent it immediately and the customer recei...
I have been charged twice for the same listing, as the original listing was withdrawn as it breached ebay policy. Is there anyway to email ebay to get this resloved?
Why is it they can cancel a bid on here, without contacting me but when I want to cancel I have to go through the seller ??? , the last 4or5 bids cancelled???
Won an auction last night and paid for my item anyway the seller then contacted me saying he was not letting his item go for that money and would not be sending
When listings an item ithe option for classified ad format has disappeared has anyone else had this problem
Hi..one of my buyers states that an item was not delivered requesting a refund. I refunded. However I have now found proof of delivery on Royal mail site. What should I do?
Return has been closed yet seller has not refunded
I have had an email this morning about recalling the above product but the item is no longer listed so I can't contact the seller. Any ideas please? I have used half this product already
How put notes for buyers if I am away
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