Need your help again! I sold 9 items with 8 people paying straight away. After 7 days the final bidder still hasnt paid. Do i firstly contact them direct or just go straight to open an unpaid case?
Unless you have opted out, the buyer will have received a reminder to pay 2 days after listing end.
Personally I think 7 days is long enough to pay, so I would open an Unpaid Item Dispute now:
You will be able to close exactly 4 days after opening and the final value fee will be credited to your account, the buyer will receive a 'strike' on their account and feedback can't be exchanged.
Add non payers to your blocked bidder list:
Set your Buyer Requirements to block bidders with 2 or more unpaid item strikes:
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Thanks very much for your help. I thought it was enough time myself but wasnt sure what was best. I'll open unpaid case now.