Original Question
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Hi, looking for any help or information please.
I recently sold a brand new without tags topman jumper.
I closely inspect every item before listing and write in-depth descriptions on my items.
I was horrified when the buyer suggested that the item was infact used and wanted to return it.
The item was an unused xmas present from last year and didnt even fit so there was absolutly no doubt that it was new.
The buyer claims the label has fallen off on one side.
I agreed to a refund but the buyer has now opened a case against me and has demanded i refund them including extra to send the item back or i'll have a case marked on my record.
I am concerned that this will effect my account as i dont even have any negative feedback.
Please help
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