Unfair neg left

Unless you go through the unpaid item process then the buyer can leave whatever feedback they wish.

Had you opened a non payment case and then closed it four days later then they wouldn't have been able to leave feedback - sadly as you've gone down the cancellation route it's too late to do that now.

All you can do now is contact your buyer (should that be non-buyer?) and try and work with them to get them to revise their feedback - if you explain that a negative has a bad impact on your selling status then maybe they would be agreeable to change it.

Some buyers don't realise the damaging effects of a neg and think that as the transaction didn't happen then that's the only thing they can give for feedback - try and persuade them otherwise.

If they are agreeable to a change then seend them a 'feedback revision request' here

Thanks bikergirl, I'll remember to use the unpaid item case rarther than the cancellation next time!

you should never send a cancel always open a non payment dispute this stops negatives if they do not pay.

How can people be so mean and unfair??

This is one of the very few cases in which (if you have the patience to spend half the morning waiting on the phone!) it may be worth speaking to Customer Services personally.

Click on the "customer support" tab, then on "contact eBay".

Good luck, I hope you can get it removed.

Thanks - red_magpie, I hope I can to. Some people really annoy me.

It's best to telephone.

Strictly speaking they are entitled to leave feedback. Why ebay allow feedback for cancellations which are agreed to by the buyer I do not know.

You need to contact Ebay CS as those 2 negs may have seriously damaged your account. I read a post from a buyer yesterday (on AC) where she was complaining about Ebay sending her a warning about leaving too many negs for sellers. Ebay had removed all the negs she had left for sellers, so with any luck and the fact that your non buyer is abusing the feedback system you might be able to get Ebay to remove them.

If she sent you emails through Ebay messaging get Ebay CS to look at them as they should be able to do this.

Also remember to add her to your blocked list so she need never darken your doors again. Any seller reviewing her feedback left for others will no doubt cancel any of her bids as they won't want to take a risk selling to her. She may have difficulty buying on Ebay if she continues as she will also find herself blocked from bidding when other sellers open non paid item disputes against her.

If all else fails and Ebay don't do the right thing, add a comment under her feedback. Make sure it's calm and reasonable as this can say more about the buyer.