Hi, can a customer leave me a neg for an item that they wanted cancelled?
I had a customer order two items from me, then sent me a message saying the first one was a mistake. Ok I said no problem so sent a cancellation form to get my fees back, they agreed and that order was cancelled. Then they marked the second order as payment sent, no payment came though for three days so I sent an invoice. They then messaged me saying that they thought the order was cancelled, no I said, the first one was but I have another order from you. They then sent a message saying - cancell all orders, so thats what I did. Now a month later I get a neg saying - did not buy this.
I feel this is unfair as they mucked me about ordering two items, cancelling one then forgetting the second order AND marking it as payment sent..? Why?