I sold an item and the customer paid via paypal. Just as I was about to send the item out the buyer emailed me to say they had paid for: Answer Centre: Community

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I sold an item and the customer paid via paypal. Just as I was about to send the item out the buyer emailed me to say they had paid for

Sep 22, 2012 11:52 PM

wrong item and thought it was something different even though my lisitng was clear with 2 photos. wat are my righyts as a seller...my listing says no returns

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cackle_frodo (1166

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Re: I sold an item and the customer paid via paypal. Just as I was about to send the item out the buyer emailed me to say they had paid for

Sep 22, 2012 11:59 PM

Hi,

Suggest you refund the buyer and then ask them to agree to a mutual cancellation request whereby you get the final value fee credit and they don't get a strike on their account.

http://res.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute&guest=1&DisputeReason=2&guest=1

If you make them follow through, then you risk them finding fault with the item and possibly deliberately damaging in order to open a dispute!

Add them to your blocked bidder list.

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I sold an item and the customer paid via paypal. Just as I was about to send the item out the buyer emailed me to say they had paid for

I sold an item and the customer paid via paypal. Just as I was about to send the item out the buyer emailed me to say they had paid for