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i sent an item to an ebay member by mistake he kept it and listed it i informed ebay by live chat and by phone they done nothing anyone had

(1 of 2)
i sent an item to an ebay member by mistake he kept it and listed it i informed ebay by live chat and by phone they done nothing anyone had
Oct 29, 2012 08:07 AM

hi

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(1 of 2)
i sent an item to an ebay member by mistake he kept it and listed it i informed ebay by live chat and by phone they done nothing anyone had
Oct 29, 2012 08:07 AM

hi

1 person has this question.
(2 of 2)
Re: i sent an item to an ebay member by mistake he kept it and listed it i informed ebay by live chat and by phone they done nothing anyone had
Oct 29, 2012 08:19 AM

nothig you can do except an unpaid item dispute

 

its classed similar to unsolicited goods  The unsolicited goods and services act  used to give the seller 6 months to arrange collection of the item but law was amended about 3 years back and now the buyer has the right to  keep  genuine unsolited items as a gift as soon as they arrive

The theft act says it is an offence to seek to benefit from the errors of others.

End of the day you most likely have to write the item off especially if you are a private seller

You could tell the buyer  within say 30 days of delivery that you   are arranging collection of the item

But end of the day if they won't return it  you would have a costly legal problem getting the item back

 

create a dispute after 4 days minimum time complete after another 4 days you get your final value fees he gets a strike

http://rebulk.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute

do not choose mutual as if they don’t agree you lose your fees and they get off the hook

add to your blocked bidder list

http://pages.ebay.co.uk/help/sell/block_bidders.html

and block bidders with 2 disputes against them 12 months from your prefs

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

buyers cannot be left negative feedback or negative comments on positive so leave no feedback or buyer can get it removed and you would be penalised on your seller dashboard

 


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