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Should I send original receipt with new mobile phone?
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Should I send original receipt with new mobile phone?

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snowflakechocolate (20 ) View Listings
snowflakechocolate
(1 of 5)
Should I send original receipt with new mobile phone?
Oct 15, 2012 09:57 AM

I'm selling a new mobile phone (Unwanted upgrade) and have had a question from a prospective bidder. He wants to know if I could send the original receipt with the phone so that it is guaranteed. What should I do?
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snowflakechocolate (20 ) View Listings
snowflakechocolate
(1 of 5)
Should I send original receipt with new mobile phone?
Oct 15, 2012 09:57 AM

I'm selling a new mobile phone (Unwanted upgrade) and have had a question from a prospective bidder. He wants to know if I could send the original receipt with the phone so that it is guaranteed. What should I do?

1 person has this question.
*vyolla* (Private) View Listings
*vyolla*
 
(2 of 5)
Re: Should I send original receipt with new mobile phone?
Oct 15, 2012 09:58 AM

The receipt will be of no use to you, just make a copy of it and send the original out with the phone.

 

I can see no reason not to.

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tiger_owl (0) View Listings
tiger_owl
 
(3 of 5)
Re: Should I send original receipt with new mobile phone?
Oct 15, 2012 10:12 AM

If the phone is lost in the post you will need the original receipt to claim compensation from Royal Mail. (I assume that you will be using special delivery post.)

 

I would explain this to the buyer, and say that you will send the receipt to him separately once the phone has arrived safely.

 

Whether or not the guarantee is transferable is another matter.

 

 

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snowflakechocolate (20 ) View Listings
snowflakechocolate
(4 of 5)
Re: Should I send original receipt with new mobile phone?
Oct 15, 2012 10:25 AM

Thank you both. I'm a bit bothered about sending the original receipt as its my mother's upgrade which I'm selling on her behalf, and the receipt has her address and home telephone number on. Does everybody send the original receipt when selling an upgrade?? Surely the manufacturers guarantee will be invalid anyway?
snowflakechocolate (20 ) View Listings
snowflakechocolate
(5 of 5)
Re: Should I send original receipt with new mobile phone?
Oct 15, 2012 10:49 AM

Ok, this is what I've decided. To access Nokia support and troubleshooting you only need the IMEI number (Which is on the box) and postcode of the original purchaser so I'm happy to give the buyer that. After that I've said if a problem occurs he'll have to contact me and I can contact Nokia using the original receipt.
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