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how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?
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how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?

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abigriggs123 (28 ) View Listings
abigriggs123
(1 of 3)
how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?
Sep 29, 2012 04:10 AM

i responded to a message from a buyer saying hr hadnt recieved item then next thing i know i made a refund ?
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abigriggs123 (28 ) View Listings
abigriggs123
(1 of 3)
how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?
Sep 29, 2012 04:10 AM

i responded to a message from a buyer saying hr hadnt recieved item then next thing i know i made a refund ?

1 person has this question.
dawnkane1957 (457 ) View Listings
dawnkane1957
 
(2 of 3)
Re: how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?
Sep 29, 2012 07:36 AM

refunds are done through paypal.you must of been on paypal to refund and confirmed to send the money back..if the buyer dosent get their item you have to refund and claim from the source that you posted with.i hope you kept the receipts.check again that you have refunded in your paypal account.

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aileen323232 (3119 ) View Listings
aileen323232
 
(3 of 3)
Re: how can i get a repayment back which was made as a mistake on a response to a message from a not recieved item?
Sep 29, 2012 07:47 AM

If the buyer hasn't got their item you were going to have to refund anyway so best do it before they open a dispute.

 

After 15 working days use your Proof of posting and Form P58 to claim from Royal Mail.

 

Send the buyer a friendly message, apologise for their missing item, tell them you have refunded and ask if it does turn up that they contact you to either repay or return if they no longer need it.

 

You are now reliant on the buyer's honesty so best keep communication pleasant and friendly.

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