Hi,
If you didn't send via trackable method, then there's a risk they open an Item Not Received dispute. Or open a SNAD dispute having found fault with the item.
If they were to do do so then they would need to return via on-line trackable method and at their own expense if outside the UK - which may not be cost-effective for them.
If within the UK, then under Distance Selling Regs the buyer is within their rights to cancel the order within 7 days of receipt. If you don't state in returns policy that buyer pays cost to return for change of mind, then you have to reimburse that cost too.
Want to improve your responding ? Click on the LOGO
Original Question
)
)
