eBay have sent me messages saying that my Top Rated Seller performance isn't up to scratch.
The reason - I've had 3 low scores against my postal charges apparently - out of 400 ratings this year.
I post everything by First Class mail.
Usually that works out at £2.70 - which I take the liberty of rounding up to £3.00 to charge my customers.
In exchange, I always post the next day - sometimes even the same day.....bearing in mind that my sales usually close in the evenings.
But there's always someone who'll complain about everything.....hence my low scores.
So how can I protect my Top Seller Rating?
Am I supposed to cut corners; take my time and send items by the cheapest and slowest method?
If so - how is that a top quality service?
PS I've voiced my feelings to eBay - not that they'll listen, no doubt.
PPS And how do those large sellers who have piles of negatives keep their status?
It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to change. Charles Darwin