Re: Hi,this is a refund issue, ive just had a buyer ask for a refund on a antique bangle as it does'nt fit, the thing is i listed all measurment
Sep 29, 2012 11:59 AM
Ask the buyer to return, via trackable method and in the same condition as when sent for a full refund.
If you refuse you risk them finding fault with the item, or deliberately damaging and then opening a dispute. You then have nothing to re-sell!
No return = no refund.
Once you have returned, you can send a mutual cancellation request in order to get the final value fee credit. Let the buyer know in advance why you are doing so, assure them there will be no detriment to their account and ask them to agree to it: