I personally check all item before sending. Giving the customer the benefit of the doubt I even sent an e-mail to a customer who ordered the same product asking if their product was all present and correct and if any mix-up had occured. I gave the unsatisfied customer a number of options. He said he couldn't send the item back because he lived so far away from the Post Office so I said he could keep the wrong item and I would resend the correct one at no extra charge.
The Post Office stamped his post code on a piece of paper - as they always do for 'proof of postage' and sent it by 1st class. Now the customer is saying he has still not received the item and now I'm doubting whether it is a genuine query.
Can anyone please offer me advice on this matter? The customer has a 100% feedback and I'm not aware of fellow sellers complaining of similar incidents. However, chose to keep the first item and opted for the correct item to be sent for free and now complains he hasn't received it.
Sorry this is too long, but I'm really worried. Many thanks.
Alison @ Beauty Unique