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Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
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Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi

Original Question
thetrusselltrust.lock.. (2888 ) View Listings
thetrusselltrust.lock..
 
(1 of 5)
Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 04:59 PM

Hi, I have just sold an item and have a message to say that payment has been initiated through paypal.

 

There is no record of this in my paypal account.

 

I would appreciate any advice as to what I have do do next. I have not had this crop up before.

 

Thanks in advance

 

 
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thetrusselltrust.lock.. (2888 ) View Listings
thetrusselltrust.lock..
 
(1 of 5)
Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 04:59 PM

Hi, I have just sold an item and have a message to say that payment has been initiated through paypal.

 

There is no record of this in my paypal account.

 

I would appreciate any advice as to what I have do do next. I have not had this crop up before.

 

Thanks in advance

 

 

1 person has this question.
julie19090_0 (591 ) View Listings
julie19090_0
 
(2 of 5)
Re: Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 05:11 PM

Could just be paypal on a go slow.

 

Click on sell similar next to the item. Then scroll down to the payment section.

 

Double check the payment email address is correct.

 

 

Answer Resolves question
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thetrusselltrust.lock.. (2888 ) View Listings
thetrusselltrust.lock..
 
(3 of 5)
Re: Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 05:30 PM

Thanks julie..will check the email address, but I have sold seven items today and they have been OK
thetrusselltrust.lock.. (2888 ) View Listings
thetrusselltrust.lock..
 
(4 of 5)
Re: Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 05:39 PM

Have just found there is an error in the payment address.

 

What do I do now?

 

Thanks
julie19090_0 (591 ) View Listings
julie19090_0
 
(5 of 5)
Re: Hi I have just sold an item and I have a message to say payment was initiated & is being processed through paypal. There is no record of thi
Oct 1, 2012 06:05 PM

Contact the buyer and explain there is an error.

 

Tell them to log into their paypal account and cancel the transaction. They will have this option as your email address is incomplete.

 

Then use the request money tab in paypal to send a new invoice. Include a note of your seller id and the item number. This means you will both have full paypal protection. They then pay you directly through paypal.

 

Mark the item as paid in my ebay once they have paid.

 

If they are worried by this then tell them to come to the answer centre or just send them the link to this question.
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