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Hello, Im having a big problem with refunding.

(1 of 10)
Hello, Im having a big problem with refunding.
Sep 19, 2012 07:31 PM

Im trying to refund two differant sellers.

1, due to a return and 1, due to item lost in the post.

 

But both payment transactions are not showing on my paypal history after i click through fropm ebay "view the paypal transaction" It keeps telling me that they are not in my history transactions even though ebay invoice say both items were paid for on the 10th Sept??

 

Im confused as sellers are demanding there money back!!

But it seems i dont have it to to begin with!

"HELP" what do i do?

 

Thank you.

The help content goes in here!
(1 of 10)
Hello, Im having a big problem with refunding.
Sep 19, 2012 07:31 PM

Im trying to refund two differant sellers.

1, due to a return and 1, due to item lost in the post.

 

But both payment transactions are not showing on my paypal history after i click through fropm ebay "view the paypal transaction" It keeps telling me that they are not in my history transactions even though ebay invoice say both items were paid for on the 10th Sept??

 

Im confused as sellers are demanding there money back!!

But it seems i dont have it to to begin with!

"HELP" what do i do?

 

Thank you.

1 person has this question.
(2 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 07:33 PM

Sorry i mean refund 2 *buyers*

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(3 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 07:35 PM

log into paypal and if the transactions are there then use the refund buttons.

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(4 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 07:38 PM

Iv done that and they are both not listed.

Paypal say they have no record of them.?

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(5 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 07:40 PM
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(6 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 08:00 PM

Log into your PayPal account and click on then view all transactions text link.

 

View all transactions since the 1st September.

 

Did you receive the payments?

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(7 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 08:08 PM

Hi, iv done that also, nothing is listed.

All my other payment in or out are showing just these two are not listed?

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(8 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 08:17 PM

When you look at the items in your sold history in your eBay account, has the £ sign next to them turned blue?

(9 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 08:24 PM

Do you keep your emails letting you know you've received payments?

 

If so, there'll be a PayPal transaction number on each payment email, you can call PayPal and ask them why you're unable to find the transaction in your account.

(10 of 10)
Re: Hello, Im having a big problem with refunding.
Sep 19, 2012 09:27 PM

Hi, yep the £`s are blue.

It seems i havent received any payment confirs for these two items.??

Yet i have for every other item i have sold in the last 3 weeks.??

#strange

Im at my wits end with it all now! :(

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