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Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
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Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect

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123caufield (55 ) View Listings
123caufield
(1 of 5)
Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 08:05 PM

I am horrified to see from the answers on here,  that if a Buyer decides to say that there is something wrong with an item, in order to get a refund, and it goes to the Resolution Centre, it almost always falls in favour of the Buyer...  How can that be fair....??  
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123caufield (55 ) View Listings
123caufield
(1 of 5)
Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 08:05 PM

I am horrified to see from the answers on here,  that if a Buyer decides to say that there is something wrong with an item, in order to get a refund, and it goes to the Resolution Centre, it almost always falls in favour of the Buyer...  How can that be fair....??  

1 person has this question.
nortyfortyjanet (1040 ) View Listings
nortyfortyjanet
 
(2 of 5)
Re: Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 08:07 PM

its not fair, neither is it fair that sellers cannot leave negative feedback. i agree with you but unfortunately they are the rules we all have to abide by unfortunately.

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julie19090_0 (585 ) View Listings
julie19090_0
 
(3 of 5)
Re: Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 08:10 PM

Nobody said it was fair.

 

It's ebays idea of a fair solution. Buyer returns the item at their own expense and seller refunds their full original payment.

 

Buyer and seller both lose out on the postage. I'm begining to wonder if ebay have shares in Royal Mail.

 

Not sure what sort of decision ebay could make when it is a "he said", "she said" situation.

 

Items do get damaged in the post sometimes when packaging gets torn. That is considered to be the sellers fault as they packaged the item.


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topcat83 (2429 ) View Listings
topcat83
 
(4 of 5)
Re: Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 08:11 PM

 its not fair

 

 but the buyer will file a dispute which will count against you

 

 if ebay resolves it will count more which is why its best to try and grit your tetth and sort it without getting your account damaged


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4353giuseppe (556 ) View Listings
4353giuseppe
 
(5 of 5)
Re: Buyer thought item was Brand New although advertised as used. Now trying to refund as item not as described!! has stains on it?? was perfect
Oct 21, 2012 11:00 PM

Aha!

The joy of ebay!!!!!

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