Hi i sold a dress sept 13 and the buyer left me a postive feedback on sept 22 that its a gorgeous dress and she want lots more, then she emailed me me the same day how she love the dress and will i do a deal if she buy two more colours but she never did buy more. then october 25 she emailed me that she bought the dress for the wedding that will be in 4 weeks and she tried the dress on and lots of people noticed loosing thread and poorly stitched zip and she wants to return, i am an honest seller so i replied right away i will give her a full refund and will shoulder the return postage as well coz the item is faulty, my mistake coz i didnt checked the date of the purchased. I received the dress yesterday and there is ripped in the sticthing near the zip but was gonna refund her when i just notced she bought the dress sept 13 and even left me postive feedback sept 22. She said she will not leave me negative feedback if i will give her full refund. I just dont think its right to still refund her coz its been almost 2 months since she purchase the item.
If ever i wont give her a refund will she still be able to file a case against me or will she still be able to leave me a postive feedback since she left me postive feedback already? Thank you so much.
Ive been a top rated seller for a year but its just recently i keep getting nasty customers, will ask for refund and i refund them and dont send item back. i know i shouldnt refund if i wont receive item back but i always bend over backward to make buyer happy to maintain a good feedback, but its just not right anymore. I dont care anymore if i wont be top rated seller anymore.