A buyer has contacted me saying they entered an £11 max bid, but then they won the item at £40 and is refusing to pay. Is this possible?

Hi,

It's possible they made an error when they placed their max. bid e.g. put a dot in wrong place or an extra zero i.e. £110.

Open an Unpaid Item Dispute 4 days after listing end in order to get your final value fee refunded, so the buyer gets a strike on their account and so feedback can't be exchanged.  Details of the process here:

http://pages.ebay.co.uk/help/sell/unpaid-items.html

Don't do a mutual cancellation as you risk the buyer not agreeing and then you won't receive the credit.  Plus they can still leave feedback and won't receive a strike.

Add their ID to your blocked bidder list:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin

Set your Buyer Requirements to block bidders with 2 or more unpaid item strikes:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences&guest=1&guest=1

Once you have closed the dispute you can relist.

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