I recently sold a handmade item on ebay. It was new and unworn and ready to ship. Anyway, I politely request on my listings that buyers make payment via within 3 days of auction end. That way, if they don't pay I message them to find out whether they want the item still. If they have a problem with payment they message me to let me know and all is fine.
Anyway, I sold my item and got a message from the buyer that they were going away and couldn't make payment for a week. Soon as they returned they made payment and I sent the item via 1st class recorded delivery. I received a message today from the buyer to say they received the item but it doesn't fit - and they return it and get a refund. I have agreed the refund but I would like the item returned to me first.
Is this okay to ask? I've seen similar posts on the forum and they do say the seller should receive the item back first, before issuing a refund. I want to be sure that this is definitely something I can do. I've refunded £5 already to show goodwill to the buyer, and advised them they will receive the rest of the refund plus postage charge, once I receive the item back. Is this okay to do?
I hope I'm not breaching anything. I take my ebay reputation very seriously. And what do I do regarding feedback?
Many thanks for any advice / clarification you can offer.