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myHermes courier - contact telephone number
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myHermes courier - contact telephone number

Original Question
megabuckz (37 ) View Listings
megabuckz
(1 of 8)
myHermes courier - contact telephone number
Oct 15, 2011 09:05 PM

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!
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megabuckz (37 ) View Listings
megabuckz
(1 of 8)
myHermes courier - contact telephone number
Oct 15, 2011 09:05 PM

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!

7 people have this question.
moonlit-knight100 (352 ) View Listings
moonlit-knight100
(2 of 8)
Re: myHermes courier - contact telephone number
Oct 15, 2011 10:11 PM

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

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myhermes_parcel_deliv.. (1) View Listings
myhermes_parcel_deliv..
(3 of 8)
Re: myHermes courier - contact telephone number
Oct 17, 2011 03:37 PM

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

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ajbar999 (1026 ) View Listings
ajbar999
(4 of 8)
Re: myHermes courier - contact telephone number
Sep 21, 2012 05:52 PM

For me his is the second time that myHermes have failed to show up to collect parcels. Collection was scheduled for Thursday 20 Sept and it's now 17h22 on Friday 21st and they still haven't come - even after rescheduling.

Thanks for posting the telephone number - I've phoned it countless times today and been cut off at least 5 times. I eventually just got through but was refused permission to speak to a manager to complain.

The call centre lackey kept apologising that we had wasted 2 days waiting for their courier to turn up. Apologies are worthless - they mean nothing to me or the person who utters them.

myHermes may be the cheapest sometimes but they are extremely unreliable. If you value your Seller ratings on ebay then do NOT use myHermes.
beccaway (885 ) View Listings
beccaway
(5 of 8)
Re: myHermes courier - contact telephone number
Oct 22, 2012 03:22 PM

Thanks moonlit-knight100 

 

Hermes website playing up & couldn't even get their contact page up.

 

Have phoned there is still a fault & was told to try using google chrome. Couldn't link to ebay but at least could sign in &get my parcels sent.
out-the-attic (422 ) View Listings
out-the-attic
(6 of 8)
Re: myHermes courier - contact telephone number
Nov 2, 2012 12:29 PM

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

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hillofwad (747 ) View Listings
hillofwad
(7 of 8)
Re: myHermes courier - contact telephone number
Nov 3, 2012 10:18 AM

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

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yumyumonline (941 ) View Listings
yumyumonline
(8 of 8)
Re:myHermes courier - contact telephone number
Jan 17, 2013 04:30 PM

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

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